Raphael Kalish Email & Phone Number

Tiferes Travel is a full service agency specializing in flights, hotels, cars and tours.Responsibilities & Achievements--Assisted the owner in building the business from the ground up.--Created operational procedures including an online intake form, sales agent policies, a dynamic hotel voucher and automated logins and start-up.--Human resource management including interviewing, hiring, managing and firing of both in house and outsourced employees.--Trained new employees, created tutorials and enabled them to work remotely.--Marketing development including company branding, ad, business card.--Technical duties included purchasing, website creation and maintenance, set up of data security measures, report generation, troubleshooting, set up internal network, wireless printing, Google Apps, hosted PBX system, and data syncing. --Reduced company expenditures via better suppliers.

Responsibilities & Achievements--Responsible for all aspects of client account management, including coordinating, designing, developing and implementing of websites.--Ensured compliance with deadlines and budgetary requirements.--Recruited, hired, trained and supervised employees.--Conducted market research.--Performed e-commerce site maintenance in Volusion and Wordpress.--Provided customer service and support via e-mail, live chat and telephone.

MyMakolet is an online grocery catering to the English speaking community in Jerusalem. Responsibilities & Achievements--Managed staff and ensured effective and timely order processing/delivery.--Provided customer assistance and support.--Responsible for evaluating budget and improving efficiency.--Established and streamlined warehouse operations.--Developed new product lines.--Conducted market research.

--Responsible for overseeing all daily operations.--Managed website and all advertising/marketing.--Served as student liaison, provided new student orientation and coordinated weekly programs.--Organized retreats, lectures and other special events.--Assisted in fund raising, recruitment and answering telephone/e-mail inquiries.--Supervised all classroom and dormitory maintenance/repairs.

--Managed crew of HVAC technicians, achieving 10% reduction in idle time.--Supervised projects from inception to completion and provided progress reports to management.--Instrumental in increasing efficiency and productivity.--Assisted in installation, maintenance and repair of central heating and cooling units.

Law

Business Major, Psychology Minor

Activities and Societies: - Dean's list in the School of Business Administration - Member of Golden Key National Honor Society

Education record