Raphael Konno Email & Phone Number

Londrina, Pr, Br

Maringá, Paraná, Brazil

Londrina, Paraná, Brazil

• Team leadership, career coaching for team members, and management methodologies.• Creation of internal leadership models.• Development of products and automation solutions for infrastructure.• Technological revitalization.• Research of new technologies and solutions.• Introduced DevOps culture into the company.• Management and adoption of agile methodologies and DevOps practices.• First-time implementation of container technology in the company's history.• Utilization of IaC (infrastructure as code) tools: Terraform and Ansible.• Implementation of monitoring tools: Grafana, New Relic, Prometheus, and Zabbix.• Created new business areas.

Londrina, Paraná, Brazil

• Management and adoption of project frameworks.• Creation of internal process documentation.• Research of new tools and products.• Adoption of open-source tools to enhance the IT environment's vision.• Development of educational videos to train employees and clients on new technologies and tools.

Londrina, Paraná, Brazil

• Analysis and handling of requests, incidents, problems, and third-level support.• Creation and management of users in Active Directory.• Predictive actions and environment monitoring.• Revitalization of the technological environment.• Creation of internal documentation methodology.• Management of the virtualized environment.• Management of the Bitdefender environment.

São Paulo, Brazil

• Direct administration of 22,000 objects in Active Directory and 180 servers distributed across 4 locations (Londrina, São Paulo, Teresina, and Votuporanga).• Project for environment revitalization, redesign of domain controllers to Windows Server Core, adoption of Dell Remote Controller, adaptation of Linux environment, and automation of routines with Ansible.• Management of Sophos antivirus.• Responsible for the analysis of metrics for all technology teams, including the creation of reports for • QMS and ISO.• Implementation of Microsoft Teams.• Direct administration of Office 365, Windows Deployment Server, imaging systems, and Windows • Server Update Services.

São Paulo, Brazil

• Analysis and handling of requests, incidents, problems, and third-level support.• Creation and management of users in Active Directory.• Responsible for the approval of applications, processes, and services.• Creation of internal documentation methodology.

Londrina, Paraná, Brazil

• Analysis and handling of requests, incidents, problems, and second-level support.• Automation of processes, troubleshooting in applications, software approval metrics, analysis, and process documentation.

Londrina, Paraná, Brazil

• Customer service.• Resolution of requests, financial agreements, and actions relevant to the area of expertise.