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Raphaella Aurnheimer Email & Phone Number
Head of Customer Experience
at
Olist
1 work email found
@enel.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Experience
Location
Curitiba, Paraná, Brazil
Company size
Who is Raphaella Aurnheimer? Overview
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Quick answer
Raphaella Aurnheimer is listed as Head of Customer Experience at Olist, a company with 855 employees, based in Curitiba, Paraná, Brazil. AeroLeads shows a work email signal at enel.com and a matched LinkedIn profile for Raphaella Aurnheimer.
Raphaella Aurnheimer previously worked as Head of Operations at Matrix Energia and Head of Operations GD at Matrix Energia. Raphaella Aurnheimer holds Pós, Neurociência, Psicologia Positiva E Mindfulness from Pontifícia Universidade Católica Do Paraná.
Company email context
Email format at Olist
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{first}.{last}@enel.com
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Profile bio
About Raphaella Aurnheimer
Professional that merges:- Multidisciplinary expertise- Exact Sciences + Human Sciences mindset- Operacional + Strategic Vision- Startups + Traditional CompaniesCharacter Strengths (Positive Psychology: https://www.viacharacter.org)1. Fairness2. Leadership3. Kindness4. Connection/ Purpose5. Love of LearningCareer experience:Over 18 years of experience in customer relationship of B2B and B2C companies in the Energy, E-commerce, Payments and Technology sectors.Extensive experience in large teams structuring and managing for exponentially growing companies in different cultures through processes, technology and people development, supporting scalability without losing quality.Wide practice in leading HR teams, being responsible for Talent Management and Attraction, Business Partners, Endomarketing, Internal Communication, Employer Branding, Diversity and Inclusion and the APAC Project.Customer Experince and Employee Experience Consultant.Mentoring the Customer Success Bootcamp at How Bootcamps and young talents and incredible professionals in search of their own big dreams at Resilia Educação.Teacher at the Conquer Plus CX course.Speaker on leadership, career, team structuring, customer centric culture and diversity and inclusion.International Experience: 2022 - Spain - Participation in the Modern Consumer Experience Summit - Exchange of good customer experience practices and application of the Lifelong Experience methodology.2018 - United States - Participation in the international event of Salesforce - Dreamforce - Implementation in the company of the new technologies presented (Salesforce implementation project). 2013 - Spain Representative of Brazil in the Project for the Transformation of Digital Channels for the companies of the Enel Group in Latin America - Implementation of the project developed in all the companies of the group.
Listed skills include Microsoft Excel, Microsoft Office, Planejamento De Projetos, Engenharia, and 4 others.
Current workplace
Raphaella Aurnheimer's current company
Company context helps verify the profile and gives searchers a useful next step.
Olist
23 roles
Raphaella Aurnheimer work experience
A career timeline built from the work history available for this profile.
Head Of Operations
Current
Mar 2024 - Present
Head Of Operations Gd
Nov 2023 - Mar 2024
Cx, Ex And Oc Teacher
CurrentTeacher in the certification for Employee Experience and Organizational Culture.
Feb 2023 - Present
Cx, Ex And Oc Consultant
Customer Experience, Journey Mapping and Transformation, Employee Experience and Organizational Culture Consultant.
Feb 2023 - Nov 2023
Mentora De Carreira E Liderança
Current
Autônomo
Jan 2021 - Present
Feb 2023 - Jun 2023
Career Mentor
Apr 2022 - Dec 2022
Customer Experience Teacher
Invited teacher in the Conquer Plus Customer Experience Course released in April 2022. Online course.
Apr 2022 - Dec 2022
Director Of Global Customer Experience
Responsible for managing the Customer Experience team that supports B2B and B2B2C customers. Project coordination to continue to scale the operation and offer the best service.Demand management of 800 thousand customer visits per year with a team of 150 employees.Main Projects and Achievements:Integration of all touch points with customers in a single.
Apr 2022 - Jun 2022
Director Of Global Talent & People Bp
Responsible for managing the HR teams: Talent Management, Talent Attraction, Business Partners, Internal Communication, Endomarketing, Employer Branding, Diversity & Inclusion. Coordination of the China Project, Latam Project, "Códigos do Amanhã" Program (technological training for low-income youth) and Employee Experience Project.Demand management of.
May 2021 - Apr 2022
Customer Service Senior Manager
Responsible for managing the Customer Service team that supports end users. Coordination of structuring and implementation projects for the area and self-service channels, in addition to supporting the development of a customer-centric culture.Demand management of 240 thousand customer visits per year with a team of 50 employees (Portuguese and.
May 2019 - May 2021
Bootcamp Customer Success Mentor
Invited mentor for the How Customer Success Bootcamp in 2021.
Mar 2021 - Dec 2021
Senior Customer Service Manager
Responsible for managing the Customer Service team supporting B2C and B2B users. Coordination of structuring and implementation projects for the area and self-service channels, in addition to supporting the development of a customer-centric culture.Demand management of 700 thousand customer visits per year with a team of 70 employees (Rio de Janeiro and.
Sep 2017 - Jun 2019
Credit Risk Specialist
Responsible for developing and implementing debt negotiation methods for each client profile. Project coordination to increase the credibility of fines for theft of electricity (TOI).
Jul 2016 - Sep 2017
Head Of Strategy And Planning
Management of the Strategy and Planning team for the Services and Security Department.
Sep 2015 - Jun 2016
Head Of Customer Service - Brazil
Coordination of non-face-to-face channels: 0800 Massive, 0800 Large Customers, Chat, E-mail, Website, Social Networks, Mobile Application. Coordination of the quality audit of non-face-to-face channels. Second level coordination for the treatment of critical cases for the definitive solution of the problem.Demand management of 12 million customer calls per.
May 2013 - Sep 2015
Head Of Customer Service - Rj
Responsible for managing the company's customer service channels: Call Center, Internet, E-mail, Chat and Social Media (Rio de Janeiro).Main Projects and Achievements:Restructuring of the area, managing to achieve the regulated and quality indicators, thus not being fined for the first time in the summer period, in compliance with the budget. Achieve the.
Sep 2009 - May 2013
Development Strategy Specialist
Jan 2009 - Sep 2009
Integral Projects Management Specialist
Jan 2008 - Dec 2008
Integral Project Specialist
Sep 2005 - Jan 2008
Planning Analyst
Sep 2004 - Sep 2005
Intern
Sep 2003 - Sep 2004
Team & coworkers
Colleagues at Olist
Other employees you can reach at olist.com. View company contacts for 855 employees →
KS
Karla Schmidt
Colleague at OlistCuritiba, Paraná, Brazil, Brazil
View →
OO
Ogunbanjo Olusola
Colleague at OlistLagos, Lagos State, Nigeria, Nigeria
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IA
Izabela Alves Araujo
Colleague at OlistCuritiba, Paraná, Brazil, Brazil
View →
DP
Daniela Preto
Colleague at OlistCuritiba, Paraná, Brazil, Brazil
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MG
Martin Gonçalves De Mello
Colleague at OlistParaná, Brazil, Brazil
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RR
Roberta Riedi
Colleague at OlistCarlos Barbosa, Rio Grande Do Sul, Brazil, Brazil
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RB
Rafael Basso Sberse
Colleague at OlistBento Gonçalves, Rio Grande Do Sul, Brazil, Brazil
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EF
Emerson Ferreira Ferreira
Colleague at OlistOsasco, São Paulo, Brazil, Brazil
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FD
Fernando De Azevedo
Colleague at OlistBento Gonçalves, Rio Grande Do Sul, Brazil, Brazil
View →
PB
Paula Bertol Nicolini
Colleague at OlistBento Gonçalves, Rio Grande Do Sul, Brazil, Brazil
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Karla Schmidt
Colleague at OlistCuritiba, Paraná, Brazil, Brazil
View →
OO
Ogunbanjo Olusola
Colleague at OlistLagos, Lagos State, Nigeria, Nigeria
View →
IA
Izabela Alves Araujo
Colleague at OlistCuritiba, Paraná, Brazil, Brazil
View →
DP
Daniela Preto
Colleague at OlistCuritiba, Paraná, Brazil, Brazil
View →
MG
Martin Gonçalves De Mello
Colleague at OlistParaná, Brazil, Brazil
View →
RR
Roberta Riedi
Colleague at OlistCarlos Barbosa, Rio Grande Do Sul, Brazil, Brazil
View →
RB
Rafael Basso Sberse
Colleague at OlistBento Gonçalves, Rio Grande Do Sul, Brazil, Brazil
View →
EF
Emerson Ferreira Ferreira
Colleague at OlistOsasco, São Paulo, Brazil, Brazil
View →
FD
Fernando De Azevedo
Colleague at OlistBento Gonçalves, Rio Grande Do Sul, Brazil, Brazil
View →
PB
Paula Bertol Nicolini
Colleague at OlistBento Gonçalves, Rio Grande Do Sul, Brazil, Brazil
View →
6 education records
Raphaella Aurnheimer education
Pós, Neurociência, Psicologia Positiva E Mindfulness
Dave Ulrich Hr Academy, Human Resources Management/Personnel Administration, General
Rbl Group
Mba Em Marketing Digital
Fundação Getulio Vargas
Mba Gestão De Negócios Setor Elétrico
Ibmec
Mba Gestão De Projetos
Uff - Universidade Federal Fluminense
Engenheira De Produção, Engenharia De Produção
FAQ
Frequently asked questions about Raphaella Aurnheimer
Quick answers generated from the profile data available on this page.
What company does Raphaella Aurnheimer work for?
Raphaella Aurnheimer works for Olist.
What is Raphaella Aurnheimer's role at Olist?
Raphaella Aurnheimer is listed as Head of Customer Experience at Olist.
What is Raphaella Aurnheimer's email address?
AeroLeads has found 1 work email signal at @enel.com for Raphaella Aurnheimer at Olist.
Where is Raphaella Aurnheimer based?
Raphaella Aurnheimer is based in Curitiba, Paraná, Brazil while working with Olist.
What companies has Raphaella Aurnheimer worked for?
Raphaella Aurnheimer has worked for Olist, Matrix Energia, Conquist Brasil, Autônomo, and Aldeia.Cc.
Who are Raphaella Aurnheimer's colleagues at Olist?
Raphaella Aurnheimer's colleagues at Olist include Karla Schmidt, Ogunbanjo Olusola, Izabela Alves Araujo, Daniela Preto, and Martin Gonçalves De Mello.
How can I contact Raphaella Aurnheimer?
You can use AeroLeads to view verified contact signals for Raphaella Aurnheimer at Olist, including work email, phone, and LinkedIn data when available.
What schools did Raphaella Aurnheimer attend?
Raphaella Aurnheimer holds Pós, Neurociência, Psicologia Positiva E Mindfulness from Pontifícia Universidade Católica Do Paraná.
What skills is Raphaella Aurnheimer known for?
Raphaella Aurnheimer is listed with skills including Microsoft Excel, Microsoft Office, Planejamento De Projetos, Engenharia, Planejamento Empresarial, Business Strategy, Microsoft Powerpoint, and Team Leadership.
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