Raphaëlle Plouffe Email & Phone Number

Montreal, Qc, Ca

Nord-Kivu, République Démocratique Du Congo

Kinshasa, République Démocratique Du Congo

Strategic Leadership- Planned, implemented and oversaw supply chain activities at the coordinational level: medical and logistic warehouse management, orders processing, shipments coordination, international freight import oversight and customs clearance progress.Integrated Operational Management- Managed daily operations by prioritizing tasks and deploying practical tools and procedures.- Coordinated communication and functional links between Supply and other departments (medical, logistics, procurement, finance) to ensure effective collaboration and project integration.HR Management- Managed a team of 15 employees, overseeing recruitment, onboarding and training.- Conducted performance evaluations, provided feedback and reports and recommended adjustments. Addressed team issues, resolved conflicts and maintained a harmonious and positive workplace to enhance team productivity and efficiency. - Facilitated professional development and career progression plans. Provided opportunities for employees’ growth and satisfaction.

Montréal, Québec, Canada

General- Assisted in developing projects and initiatives that focus on improving access to medicine;- Contributed to results by identifying inefficiencies, recommending changes and editing work;Program Coordination- Created and planned shipments of medicine donations for NGO partners, medical teams and individual carriers;- Developed and maintained procedures and tools related to donations;- Reviewed inventory and made recommendations on product utilization and further need for medicine donations;- Collected reports from partners and prepared summaries.Partnership Management- Established and maintained relationships with NGOs and gain an understanding of their projects and needs;- Coordinated and shared medicine offer from pharma donors and determined acceptance and allocation based on partners' needs and priorities;- Demonstrated due diligence in partnership management, including vetting, agreement development, and needs assessment;- Ensured adequate monitoring, evaluation, accountability and reporting on initiatives and projects;- Researched and developed relationships with new partners based on Access to Medicine's Program priorities and product opportunities.Networking/Other- Contributed to the development of fact sheets, presentations, and other materials;- Communicated with current and potential partners in Canada and overseas;- Contributed to annual planning of medicine donations;- Met regularly with supervisor and colleagues to review progress and ongoing plans;- Assisted and collaborated with other departments.

Saadnayel, Gouvernorat De La Beqaa, Liban

Volunteer in a NGO whose aim is to support, assist and empower refugees through strengthening inter-community dialogue and building bridges between the Lebanese, Syrian and Palestinian communities located in Bekaa Valley, Lebanon. Aid Assistance Projects- Prepared dignity kits with feminine hygiene items and basic necessities to alleviate financial pressure among the most vulnerable families.- Distributed dignity kits, food boxes and various packages according to seasonal needs or religious celebrations.Community-Based Projects - Participated in Community Dinners where communities can express themselves, create connections across borders and above all share experiences in a safe environment.- Participated in Birthday Projects to reach children from local refugees and host communities to provide great memories with their families. Education Projects- Developed and delivered English and French as Second Language classes to school-aged children in Saadnayel Community Center and to women in Bar Elias Molham Shelter.- Led the Homework Support class to ensure that children remain engaged and enrolled in the public school system and help those who struggle to catch up to their peers.- Participated in the Bus Project (mobile classroom) to reach children from both displaced and host communities in remote settlements and areas.- Participated in Play with Purpose Projects (sport, yoga and art classes) for children to enhance their behavioural skills such as the ability to concentrate, play and share with others in respectful ways or simply have fun.Communal Living Manager- Welcomed new volunteers, assisted with settling into the new environment and explained the household rules.- Collaborated with staff regarding replenishing necessary household items, overall volunteer needs or issues within the house.- Prepared a weekly chores schedule for volunteers and ensured they fulfilled them properly.

Région De Montréal, Canada

- Contributed to the planning and conception of information technology projects by analyzing, understanding the requirements, managing expectations, feasibility and impacts of the intended changes on the database and its users;- Maintained ongoing communication with all business units regarding the project's progress: schedule clarification, follow-up meetings and written reports;- Ensured the project implementation by setting up new business processes, entities, forms and required field data types to fulfill the objectives and ensure the sustainability of the projects;- Participated in knowledge transfer through training or by creating manual guides;- Generated different types of reports, including pivot tables/graphs and dashboards;- Undertook all other related tasks according to the needs of the organization to optimize and facilitate the utilization of the database, especially by improving the existing structure, managing duplicates and reviewing the documentation.

Dar Es Salaam & Mwanza

- Contributed to developing a gender and equality strategy for the healthcare professionals thataddresses human papillomavirus prevention among the youth;- Conducted a critical literature review of the key challenges and facilitators to access human papillomavirus prevention services and the implementation of human papillomavirus prevention programs among the youth;- Developed a questionnaire for conducting a rapid gender assessment through individual interviews to analyze the key access and training issues related to knowledge and practices of the healthcare professionals focusing on adolescent girls and boys.

Candiac, Québec, Canada

- Welcomed patients, validated medical history, collected information to process medical orders electronically and then performed counting, labelling, bottling and third-party claims;- Managed pharmaceutical inventory: restocked, ensured the removal of expired medicines and provided enhanced screening for narcotic drugs and other controlled substances;- Performed specialized services such as filling pill dispensers, measuring blood pressure and installation of ambulatory monitoring of blood pressure.

Région De Montréal, Canada

- Conducted a literature review on the NGO ecosystem specialized in humanitarian architecture;- Strategically positioned the organization to increase its local and international presence and gain future support;- Participated in the planning of an event by soliciting potential donors for a silent auction.

Master'S Degree, Public Health, Global Health Option

Bachelor Of Arts And Sciences, International Studies, International Development Option

Bilateral Agreement

Student Exchange

Certificate/Minor, Ethics And Law

College Diploma, Social Science, Humanities Profile