Raphaël Limontas Email & Phone Number

Arlington, Virginia, United States

As an Account Manager at Ostendio, I strategically manage and enhance key customer relationships, aiding clients in maintaining a competitive edge. I engage more than 200 client accounts relying on cybersecurity solutions, fostering relationships, and aligning solutions with client objectives. Staying ahead of industry treads, I address challenges, recommend tailored solutions, and conduct live demos and quarterly business reviews with C-suite executives to ensure client retention and success.Key achievements:-Consistently exceed quarterly and annual revenue targets by over 20%-Maintain a client retention rate of 90% or higher-Uphold a customer satisfaction rating of 99%

Chesapeake, Virginia, United States

-Developed customer relationships to promote loyalty, cross sell, and upsell-Managed, tracked, and reported on all activities and results using HubSpot-Strengthened relationships with influential decision-makers and stakeholders-Maintained a keen awareness of industry dynamics, competitor movements, and market dynamics, leveraging this knowledge to provide actionable insights and drive business success.-Executed strategic initiatives aimed at boosting revenue and profitability from key accounts, while remaining agile in adapting to evolving client demands and market trends-Collaborated closely with support functions, including client success, operations, and other relevant departments, to promptly address any issues or conflicts raised by key clients, ensuring high levels of client satisfaction and retentionSales results:-Met 110% of quota for 2 quarters (upsell/cross-sell)-98% customer retention rate maintained quarter-over-quarter

-Established a portfolio of Mid-market and Enterprise level clients (cloud based)-Worked directly with Software Developers to discuss technical solutions-Organized and delivered executive level presentations, proposals, commercial terms with Customers-Worked cross functionally with Finance, Engineering, SRE, Support, Sales Ops and Legal -Strategically tracked, and reported on all activities and results using Salesforce-Successfully managed and completed annual renewals for existing clientsPerformance contributions:-Highest renewal rate of 98%+ for 2 consecutive quarters-Achieved a 20% increase in call and email response rates through personalized and targeted communication strategies.-Collaborated with marketing and content teams to develop compelling email campaigns and messaging, leading to a 30% increase in email conversion rates.

Atlanta, Ga

-Collaborated with internal teams to deliver tailored solutions that meet client needs-Stayed informed about industry trends, market conditions, and competitive landscape-Drove sales of SaaS solutions to major companies across North AmericaPerformance results: -Implemented a follow-up cadence system, resulting in a 40% increase in client engagement and a 25% decrease in response time for client inquiries.

Burlington, Massachusetts, United States

-Assisted midsize businesses in optimizing their business processes through the adoption and customization of Oracle's ERP, EPM, and HCM applications for accounts in Greater New York area.-Led cross-functional teams in the successful deployment of Oracle ERP/EPM/HCM solutions, ensuring timely delivery and client satisfaction.-Delivered comprehensive training sessions to client teams on the use and maintenance of Oracle applications, resulting in increased user adoption and proficiency.Achievements: -Graduate of Oracle Sales Training Academy -Achieved a 20% increase in operational efficiency for clients through the streamlined integration of Oracle's cloud and on-premise applications.