Raphael Mario Fernandes Email & Phone Number

Bengaluru, Karnataka, India

• Headed a team of 4 personnel for testing developments and upgrades on Pick to light & Put to light based on client requirements.• Performed testing of inbound, outbound, and inventory management for multiple clients on MA Active as well as Deposco WMS (Warehouse Management Systems)• Handled clients like Lululemon, Chanel, Bath & Body Works, Giant Eagle, PDS Limited, QuickBox Fulfillment, Perry Ellis, Tristan style, EPIC, Rue La La, etc.• Generated reports and managed data structures using PTL, Deposco and MA Active - WMS.• Coordinated troubleshooting support for warehouse personnel.• Conducted quality reviews for designs, codes, and test plans.• Testing performed on Cucumber in view of automation.• Monitored and maintained optimal inventory levels to meet customer demand while minimizing carrying costs.• Coordinated the order fulfillment process, from order placement to delivery, ensuring accuracy and on-time deliveries.• Continuously assessed and improved supply chain processes to enhance efficiency, reduce costs, and improve lead times.• Collaborated with sales and marketing teams to forecast demand and plan procurement accordingly.• Implemented quality control measures to ensure products meet quality standards.• Oversaw transportation and distribution operations, optimizing routes and carriers for cost-effective and timely deliveries.• Maintained accurate records and documentation related to shipments, orders, and inventory.• Monitored and tracked the status of orders, including on-time deliveries, delays, cancellations, and any delivery errors.Key Achievements:• Successfully led the configuration & testing of MA Active WMS for multiple clients, resulting in a 25% increase in operational efficiency.• Developed and implemented inventory management protocols that reduced carrying costs significantly.• Built and maintained strong supplier relationships, improving material availability and reducing lead times.

India

• Implemented 20+ clients like Nike, Adidas, Lenovo, HP, Amazon, Sketchers, Puma, Levi's, Myntra, Reebok, Samsung, etc. in TMS ( Transport Management Systems) for smooth integration between client systems and DHL.• Designed and supported Connected View (DHL in-house application) for India.• Monitored system performance and tested new software and software updates.• Actively involved in mentoring, learning, and guiding fellow team members.• Generated reports to track performance and analyze trends.• Conducted and managed projects via DePICT Model (DHL Project Methodology - Define, Plan, Implement, Control, and Transition).• Coordinated with service vendors on developments and ensured timely deliverables.• Implemented and rolled out TMS applications across warehouses in India.• Expertise in integrating key operational systems via interfaces.• Actively involved in pre-sales meetings and evaluated technical solutions.• Managed, mentored, and guided implementation team members.• Architected rollouts of new innovative technologies and processes.Key Achievements:• Successfully onboarded and integrated over 20 clients into the TMS, enhancing system interoperability.• Improved system performance monitoring processes, resulting in a 15% reduction in downtime.• Successfully implemented and rolled out TMS and WMS applications across multiple warehouses, improving operational efficiency.• Played a key role in several pre-sales meetings, contributing to the acquisition of new clients.• Mentored and guided team members, fostering a collaborative and high-performance work environment.

Postgraduate Degree, Logistics, Materials, And Supply Chain Management

Bachelor'S Degree, Mechanical Engineering