Raphael Santos Email & Phone Number

Toronto, ON, CA

Toronto, ON, CA

Mississauga, Ontario, Canada

• Organizing workflow and ensuring that team members understand their duties throughout daily shifts;
• Motivating team members to achieve organizational goals;
• Mentoring newly hired employees while assisting with onboarding and training;
• Monitoring employee productivity and providing constructive feedback and coaching;
• Encouraging positive employee relationships through communication, training and development coaching;

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

• Provided live operator assistance for a fast-paced luxurious hotel.
• Internal and external communications and coordination of calls for all the departments of the hotel.
• Assisted hotel guests with billing issues.
• Monitored telephone lines to ensure all calls were received in a timely manner.

Toronto, Canada Area

• Conducted inventories as needed
• Assist other food bank personnel with maintenance and cleanliness of classroom.
• Prepare food bags and maintain orderliness of the food bank area.
• Coordinate with other departments to ensure all food groups were available to families.

Campinas, São Paulo, Brazil

• Conducted In-store inventory.
• Created schedules and established performance goals for employees.
• Resolved customer concerns in a timely and empathetic manner.
• Managed product purchases from different vendors and negotiated prices and terms.
• Maintained a high repeat customer ratio. Achievements Supervised inventory valued at over $350,000 and merchandised all products efficiently. Directed operations of the store, increasing year by year sales by 17%.

São Paulo Area, Brazil

• Answered all incoming calls with courtesy and ensured efficient resolution of all guest inquiries for various hotel services and operations.
• Informed customers of points of interest in the area they were traveling.
• Took credit card information for deposit to hold reservations.
• Often helped supervise other employees.

Palm Beach Gardens, Florida

• Managed employee schedules and hotel inventory.
• Responsible for providing training to 14 room attendants as well as monitoring their daily activities, reported to the Hotel Manager.
• Performed reviews to enhance productivity.

São Paulo, São Paulo, Brazil

• Ensured that employees follow policies and procedures for guest relations.
• Trained the reservations staff on effective telephone sales techniques to drive revenue.
• Audited reservations to ensure complete and accurate information.
• Controlled room blocks for the Sales Department and coordinated with other departments as needed.
• Corresponded with travel companies and agencies to offer special rates and answered special requests or questions regarding the rooms.

São Paulo, São Paulo, Brazil

• Checked in and checked out guests in high volume, fast-paced environment ensuring requests were met, and accurate billing.
• Provided excellent customer service, tourism information and completed end of shift reports.
• Provided administrative support to Sales and Housekeeping Departments.
• Handled payments at checkout procedures.

Orlando, Florida

• Ensured Walt Disney’s high standards by quick and efficient customer service.
• Worked as a host and cashier.
• Held responsibility for handling all food and beverage items according to food safety regulations.
• Worked as part of a team and demonstrated effective communication skills.

Orlando, Florida

• Provided professional and courteous guest service, assisting guests with ticket entrance.
• Greeted customers in a welcoming and respectful manner upon entry in the park.
• Assisted guests with disabilities.

Business Management

Bachelor'S Degree, Tourism And Hospitality

Bachelor'S Degree, Tourism And Hospitality Management