Raphael Santos Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Mississauga, Ontario, Canada

• Organizing workflow and ensuring that team members understand their duties throughout daily shifts;• Motivating team members to achieve organizational goals;• Mentoring newly hired employees while assisting with onboarding and training;• Monitoring employee productivity and providing constructive feedback and coaching;• Encouraging positive employee relationships through communication, training and development coaching;

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

• Provided live operator assistance for a fast-paced luxurious hotel.• Internal and external communications and coordination of calls for all the departments of the hotel.• Assisted hotel guests with billing issues.• Monitored telephone lines to ensure all calls were received in a timely manner.

Toronto, Canada Area

• Conducted inventories as needed• Assist other food bank personnel with maintenance and cleanliness of classroom.• Prepare food bags and maintain orderliness of the food bank area.• Coordinate with other departments to ensure all food groups were available to families.

Campinas, São Paulo, Brazil

• Conducted In-store inventory.• Created schedules and established performance goals for employees.• Resolved customer concerns in a timely and empathetic manner.• Managed product purchases from different vendors and negotiated prices and terms.• Maintained a high repeat customer ratio. Achievements Supervised inventory valued at over $350,000 and merchandised all products efficiently. Directed operations of the store, increasing year by year sales by 17%.

São Paulo Area, Brazil

• Answered all incoming calls with courtesy and ensured efficient resolution of all guest inquiries for various hotel services and operations.• Informed customers of points of interest in the area they were traveling.• Took credit card information for deposit to hold reservations.• Often helped supervise other employees.

Palm Beach Gardens, Florida

• Managed employee schedules and hotel inventory.• Responsible for providing training to 14 room attendants as well as monitoring their daily activities, reported to the Hotel Manager.• Performed reviews to enhance productivity.

São Paulo, São Paulo, Brazil

• Ensured that employees follow policies and procedures for guest relations.• Trained the reservations staff on effective telephone sales techniques to drive revenue.• Audited reservations to ensure complete and accurate information.• Controlled room blocks for the Sales Department and coordinated with other departments as needed.• Corresponded with travel companies and agencies to offer special rates and answered special requests or questions regarding the rooms.

São Paulo, São Paulo, Brazil

• Checked in and checked out guests in high volume, fast-paced environment ensuring requests were met, and accurate billing.• Provided excellent customer service, tourism information and completed end of shift reports.• Provided administrative support to Sales and Housekeeping Departments.• Handled payments at checkout procedures.

Orlando, Florida

• Ensured Walt Disney’s high standards by quick and efficient customer service.• Worked as a host and cashier.• Held responsibility for handling all food and beverage items according to food safety regulations.• Worked as part of a team and demonstrated effective communication skills.

Orlando, Florida

• Provided professional and courteous guest service, assisting guests with ticket entrance.• Greeted customers in a welcoming and respectful manner upon entry in the park.• Assisted guests with disabilities.

Business Management

Bachelor'S Degree, Tourism And Hospitality

Bachelor'S Degree, Tourism And Hospitality Management