It Analyst | Site Infrastructure Support
Current• L2 and L3 IT support (local and remote for Latin America);• ITSM based on ITIL through Service Now (SLA, Incidents and Requests mngmt);• Network infrastructure management;• Active Directory groups and accounts management;• Management of Assets and Microsoft SCCM metrics and compliance;• Configuration, deployment and maintenance of hardwares and softwares;• Global IT interface;• Supplier attendance;• Support to local and global projects.