Senior Product Ops Lead
Current
Oct 2023 - Present
AeroLeads people directory · profile
Raphael Silva Email & Phone Number
Fighting complexity to empower people - Customer Experience & Operations at Nubank
at
Nubank
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Fighting complexity to empower people - Customer Experience & Operations at Nubank
Location
São Paulo, Brazil
Company size
Who is Raphael Silva? Overview
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Quick answer
Raphael Silva is listed as Fighting complexity to empower people - Customer Experience & Operations at Nubank at Nubank, a with 2936 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Raphael Silva.
Raphael Silva previously worked as Senior Product Ops Lead at Nubank and Entrepreneur at Self-Employed. Raphael Silva holds Ms, Business Administration from Stanford University Graduate School Of Business.
Company email context
Email format at Nubank
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Nubank
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Profile bio
About Raphael Silva
Executive with broad experience and a career developed in the areas of strategic planning and business intelligence; with a history of leadership roles at Itaú Unibanco and Santander, excelling analytical and interpersonal skills in interaction with all organizational levels.Multidisciplinary project management, building and leading high-performance teams. Among the projects carried-out, attention to the development of commercial and people management models, including performance appraisal, variable compensation and incentives.Recently working in different fronts, in cultural, social and entertainment organizations, as a volunteer, manager and investor, adding a rich entrepreneurial experience to his career in the corporate area.
Listed skills include Banking, Product Management, Business Strategy, Business Planning, and 13 others.
Current workplace
Raphael Silva's current company
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Nubank
10 roles
Raphael Silva work experience
A career timeline built from the work history available for this profile.
Entrepreneur
Self-Employed
Light Chef - Partner: E-commerce company selling frozen food items (2021 - present)Teatro da Rotina - Partner and Administrative Director: A cultural center in São Paulo (2019 - 2022)Executive Producer of cultural performances (2017 - 2019)
Jan 2017 - Oct 2023
Executive Planning Superintendent
Reporting to the Retail VP, led a team of 60 people.• Responsible for the strategic planning of retail branches network, defining budget and commercial model.• Management of incentive models for teams working in branches and customer service (goals, sales campaigns, variable compensation and awards).
Aug 2013 - Oct 2014
Head Of Products For Individual Customers
Reporting to the Products VP, led a team of 35 people.• Management of processes related to checking account opening and maintenance. Implementation of a new process for account opening, in 2013, with a 40% cost reduction.• Creation, implementation and maintenance of banking services packages, and management of banking fees for checking accounts and savings accounts. Achieved a 29% increase in fees revenues by reviewing the charging model and launching two new banking service packages.
Feb 2012 - Jul 2013
Commercial Planning Superintendent
Reporting to the Retail VP, led a team of 50 people.• Management of incentive models for teams working in branches, involving goals, sales campaigns, variable compensation and awards. Implementation of a new performance appraisal model for managers, based on financial results, in 2012.• Business Intelligence for Retail, involving sales force sizing, analysis of productivity, market potential, commercial model.• Strategic planning encompassing branches and ATM network, including market study and sizing, quantitative and qualitative models for new branches opening. Implementation of a new model aimed at evaluating the expansion potential leading to a 15% increase in new branches’ financial results, in 2008.• Point of contact with other areas within the organization, working as an advisor to the Retail VP in multidisciplinary project management, including budget management with the CFO, new product launch, HR process management (training, onboarding, turnover and performance appraisal) PMO in IT projects, among others.
Jun 2007 - Feb 2012
Commercial Planning Manager
Mar 2003 - May 2007
Commercial Planning Coordinator
Sep 2000 - Feb 2003
Commercial Planning Senior Analyst
Sep 1999 - Aug 2000
Commercial Planning Analyst
Jul 1997 - Aug 1999
Intern
Chase Manhattan Bank
Oct 1994 - Dec 1996
Team & coworkers
Colleagues at Nubank
Other employees you can reach at nubank.com. View company contacts for 2936 employees →
LU
Luis Uriel Valdés García
Colleague at NubankIxtapaluca, México, Mexico
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GM
Gustavo Mesquita Vasconcellos
Colleague at NubankSão Paulo, Brazil
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YC
Yunuén Coria C
Colleague at NubankMexico City, Mexico
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SN
Stefany Nascimento
Colleague at NubankRio De Janeiro, Brazil
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NS
Nancy Silva
Colleague at NubankSão Paulo, Brazil
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DO
Danila Oliveira
Colleague at NubankSão Paulo, Brazil
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AF
Alexandra Ferraz
Colleague at NubankOsasco, São Paulo, Brazil
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NG
Natasha Guerra
Colleague at NubankSão Paulo, Brazil
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RC
Rafael Cainelli
Colleague at NubankSão Paulo, Brazil
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CR
Christopher Redinger
Colleague at NubankFuquay-Varina, North Carolina, United States
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Luis Uriel Valdés García
Colleague at NubankIxtapaluca, México, Mexico
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GM
Gustavo Mesquita Vasconcellos
Colleague at NubankSão Paulo, Brazil
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YC
Yunuén Coria C
Colleague at NubankMexico City, Mexico
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SN
Stefany Nascimento
Colleague at NubankRio De Janeiro, Brazil
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NS
Nancy Silva
Colleague at NubankSão Paulo, Brazil
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DO
Danila Oliveira
Colleague at NubankSão Paulo, Brazil
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AF
Alexandra Ferraz
Colleague at NubankOsasco, São Paulo, Brazil
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NG
Natasha Guerra
Colleague at NubankSão Paulo, Brazil
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RC
Rafael Cainelli
Colleague at NubankSão Paulo, Brazil
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CR
Christopher Redinger
Colleague at NubankFuquay-Varina, North Carolina, United States
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3 education records
Raphael Silva education
Ms, Business Administration
Especialista, Administração De Empresas
Bacharel, Economics
FAQ
Frequently asked questions about Raphael Silva
Quick answers generated from the profile data available on this page.
What company does Raphael Silva work for?
Raphael Silva works for Nubank.
What is Raphael Silva's role at Nubank?
Raphael Silva is listed as Fighting complexity to empower people - Customer Experience & Operations at Nubank at Nubank.
Where is Raphael Silva based?
Raphael Silva is based in São Paulo, Brazil while working with Nubank.
What companies has Raphael Silva worked for?
Raphael Silva has worked for Nubank, Self-Employed, Banco Santander Brasil, Banco Itaú Unibanco, and Banco Itaú.
Who are Raphael Silva's colleagues at Nubank?
Raphael Silva's colleagues at Nubank include Luis Uriel Valdés García, Gustavo Mesquita Vasconcellos, Yunuén Coria C, Stefany Nascimento, and Nancy Silva.
How can I contact Raphael Silva?
You can use AeroLeads to view verified contact signals for Raphael Silva at Nubank, including work email, phone, and LinkedIn data when available.
What schools did Raphael Silva attend?
Raphael Silva holds Ms, Business Administration from Stanford University Graduate School Of Business.
What skills is Raphael Silva known for?
Raphael Silva is listed with skills including Banking, Product Management, Business Strategy, Business Planning, Portfolio Management, Corporate Finance, Risk Management, and Valuation.
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