Raphael Sing Email & Phone Number

Alberta Virtual

Toronto, Ontario, Canada

Toronto, Canada Area

Part of a cross functional team working on large transformational HR programs dedicated to achieving objectives of creating a differentiated employee experience and enabling the delivery of our Global Human Capital Strategy. Support program objectives and priorities through the design, delivery and implementation of end-to-end HR solutions by leveraging my expertise in reporting and analytics, payroll, data conversion/archiving, vendor management, service delivery management, Intranet and/or portal implementation experience or process optimization.

Provide and partner with multiple internal and external HR stakeholders on Policy changes/impacts to HR systems (Workday, PeopleSoft, Workforce Software), building requirements, overall program management, governance, legislative oversight and compliance of CIBC HR business requirements.• Review legislative, regulatory and Policy changes requiring modification to processes and systems to ensure compliance.• Partner and build strong working relationships with Human Resources centres of excellence (Policy & Programs, HR Shared Services, Employee Relations), HR Business Partners and external vendors to ensure an understanding of proposed change requests.• Lead and/or participate in projects including PeopleSoft, Workforce Software, Workday business initiatives, and legislative compliance.• Lead business requirements prioritization and leverage techniques to drive out business priorities.• Define scope of change initiatives including process, technology, change management and communications, documentation, testing and employee support to ensure all initiatives are implemented successfully.• Provide a high level of client service and consulting ensuring PeopleSoft, Workforce Software, Workday issues are resolved within timelines and technology system requirements are fully implemented by third party vendors.• Accountable for management of vendor compliance requirements, escalations and issues, and reporting activities including notifications to stakeholders and tracking of issues resolution processes from issue identification to closure.• Consult with third party vendor systems and technology to implement new systems enhancements and modifications, ensuring requirements are fully implemented as per change management and business requirements.

Toronto, Ontario

The Senior HR Analyst plays an enterprise wide role of monitoring and analyzing information across HR systems (myHR, myTime, myCareer, myWorkforce, mySuccess, PeopleSoft reporting, etc.) in order to ensure operational stability and effectiveness as well as mitigate risks - regulatory, legal or other. The role also:1.Provides guidance to others as a subject matter expert on the HR systems to support change requests, training, communications and other initiatives impacting these systems and the user experience of them;2.Actively partners with multiple areas of HR and CIBC’s provider of outsourced services to manage the identification of root causes for issues;3.Develops recommendation and/or information related to the resolution of the issues; and4.Has the authority to perform transactions, approve/modify critical security roles, execute data changes, and evaluate exceptions to established parameters and defined operating processes.5.Acts as CIBC’s subject matter expert on data across HR systems and the reports available from these systems6.Monitors data within the systems to ensure that they are being used optimally. Provides data to internal clients to be used in the development of policies and procedures and to monitor compliance with them7.Manages the process of review and verification activities (e.g. security administration, the delegation of roles, the use of temporary relief allowances, application of indicators such as for Modified Work and frequency of employees working more or less than their standard hours, SIN expiries, etc.)8.Performs actions that require read/write/approval rights within these systems for all CIBC employees.9.Manages issues and mitigates risks relative to new implementations, upgrades, enhancements or other system changes

Toronto, Canada Area

As the HR Analyst, provide enterprise wide support and analysis on information with the HR Systems of myHR and myTime. Through this analysis I understand the cause of the issues identified and develops recommendations and information related to the resolution of the issues. Acts as CIBC subject matter expert on data in the myHR and myTime interfaces. Provides back office user interface (BOUI) to various representatives across the organization ensuring data is uploaded correctly into peoplesoft and has the accountability in maintaining certain records, when issues arise work with the service provider to obtain resolution. Provide data and reports to internal clients to be used in the development of policies and procedures and to monitor compliance within them this includes making recommendations and drawing conclusions, determining the approach to be taken to resolve issues. Act as a resource to other areas across HR and have provided vacation back up support for senior members of the broader team. Manage the enterprise wide security and access administration. Perform verification activities for security administration and delegation of roles ensuring the appropriate access is in place. Complete investigations for the CIBC Privacy Office, in relation to issues have been reported with security roles and access. Identifies the required date fields and parameters for adhoc reports and requests the reports from service provider. Provide support to the HR Simplified launch in terms of UAT testing, production testing, taking part in project meetings and sessions for issue resolution. Part of the project team on the 2012 Year End Vacation project, which included defining scope, communications and reports analysis for the clean up of vacation and the carry over exercise. Liaise broadly across the enterprise and service provider with relevant corporate and business functions often at a senior level.

Toronto, Canada Area

Manage a team of 10 employees, who are responsible for the maintenance of the Personnel Files for 15,000 employees. Liaise with Senior Management within HR Services & Operations and within various lines of businesses to resolve any escalations that may arise. Work with strict compliance to policies, legislative and audit requirement and confidentiality requirements related to employee personnel files. Ensure team follows escalation process when policy is not adhered on report accordingly. Motivate and coach staff to ensure goals and key deliverables is met. Monitor and delegate tasks as required. Update direct reports payroll transactions using the PeopleSoft 9 application. Process improvement opportunities are reviewed for all processes to ensure that the team optimizes time to provide best in class customer service and support of personnel files to internal partners. Review and provide input to policy changes as required. Forecast and plan resources to meet over program goals and special initiatives responding to adhoc requests as require. Oversee initiatives that impact service delivery for e.g. bringing files held in custody into compliance with Privacy and Retention guidelines when these guidelines are revised. Ensure the coordination of department activities with other areas, for e.g. filing and reporting on submission rates for PMMs. Track and resolve escalated issues further escalating issues to senior management as required to ensure effective and timely resolution. Oversee the creation of reports related to the team’s services that are provided to clients, CIBC Senior Management and Internal Audit. Conduct ongoing reviews to identify opportunities for program improvements. Perform internal controls,using checklists, ensuring transactions are processed accurately and comply with CIBC’s policies and CIBC’s procedures. Participate in governance processes such as internal audits. Ensure expense management policies and procedures are adhered to.

Toronto, Canada Area

Preparing, analyzing and providing various reports in relation to the adherence of personnel files across the organization. An active member of the project team and process improvements for reviewing personnel files across Canada. Providing reports for all levels of management on the status of documents required for the files to be compliant. Manage/lead client integrations into HR Services and coordinated the review of the employee personnel files. Review and provide input to policy changes as required. Reports generated in SharePoint and then manipulated in Excel to create the desired and standardized look using formulas. Clients increased from 5000 to over 15000 after the successful integration.

Toronto, Canada Area

Responsible for a team of 8 that supports the maintenance of the Personnel Files and Contract Management for Technology & Operations with a client base of 5500. Liaise with Senior Management within HR Services & Operations and within Technology & Operations to resolve any escalations that may arise. Work with strict adherence to policy, audit requirement and confidentiality. Motivate staff to ensure goals and key deliverables are met. Monitor and delegate tasks as required. Ensuring all transactions pertaining to my team is updated in the PeopleSoft With the input from the team, constantly looking at improving processes to ensure that the team optimizes time to provide best in class customer service to internal and external clients.

Toronto, Canada Area

Responsible for servicing the Technology and Operations client group whose has a client base of over 10,000 employees with regards to payroll function including new hire set up, processing of leaves of absence, salary changes, promotions, terminations and all other compensation related tasks. Create, update and modify employee profiles and run reports on behalf of the clients using Peoplesoft 8.2. Primarily liaise with management, HRC’s, HRD’s, external vendors (EDS), and Senior Managers to resolve client issues and verify HR transaction data. Redesigned processes to streamline tasks and reduce transaction completion time. Respond to general inquiries from clients regarding services, requests and website navigation. Successfully manage high volume, complex processes, demonstrating excellent client service.Ensure transactions processed comply with CIBC policies and HR Services procedures. Peer review various processes to ensure accuracy for payroll purposes and analyzed the reports to reduce error rates. In the Human Resources Process delivery Team – Contractor and Personnel File Management Team (HRPDT-CPFMT) department one of my main tasks is to ensure all contractor information is current and accurate in PeopleSoft, which was used for tracking of technology assets. Updating the personnel database and files accordingly with any correspondence and providing general administrative support.Achievements:Lead the 2006 Legislative Vacation Payout exercise, the cost savings were in excess of $50,000 for Technology & OperationsWinner of a total of 3 Quarterly Achievers awards

Mississauga

Investigate loans that have been returned to the Government because of being in arrears for more than 270 days. Collecting of interest payments and negotiating repayment schedule. Updating credit bureaus and providing customer service. Responsible for investigations initiated from Government offices, student loan holders and internal departments into issues regarding student loans. Provide coaching to agents in the Call Centre for inaccuracies.

Mississauga

Responsible for responding to inquiries received from student loan holders via email and telephonically. Accuracy at all times was necessary. Fulfill Student Loan Borrowers expectations in a manner that complies with the required policies and procedures. Responsible for updating loan information, disbursing of new loans ensuring that all loan documents are completed correctly. Maintained quality score and service level as per the Call Centre Standards.

Professional Designation, Accredited Outsourcing Practitioner (Aop)

Strategy & Scoping Selecting the Provider-Negotiating the Contract Transition Management Governance & Relationship Management

Certification, Business Analysis

Certificate in Business Analysis- towards the Business Analysis Professional Designation

Certificate, Human Resources Management

Certificate in Human Resources Management

Dimploma, Computer Programming

Computer Programming

Online Learning