Overseeing all the activities in the dining room/restaurant/lounge:Inspecting dining and serving areas, as well as all the equipment in use and storage areas for organisation and cleanliness;arranging for the replacement of dining room silverware and other supplies, as necessary;ensuring the highest quality of standards are met for service, cleanliness and profitability;making personalised recommendations on new menus and promotions; andrequesting work orders for maintenance repairs.Supervising restaurant staff:Assigning and monitoring tasks;coordinating work schedules;assisting in the hiring, management and training of new employees and junior staff;instructing the staff on how to provide high-quality service and ensure that the guests’ needs are met; andensuring the staff is well-groomed and wearing the proper attire.Communicating with the guest and/or patron:Getting feedback from guests or patrons in order to ensure satisfaction with both food and service;assessing customer complaints, enquiries and recommendations, always striving to provide a better service;anticipating and addressing the customers’ needs; andensuring all information provided to the guest or patron is current and accurate.Speaking with guests, patrons or staff using a clear, professional, and respectful language at all times.Maintaining a pleasant and welcoming environment for the guests’ enjoyment at all times, ensuring the best dining experience, so that they always come back for the first-class service.Acting as a bridge between the kitchen and the food and beverage Servers to guarantee that a common vision is shared.Assisting on administrative operations:Settling bills and keeping records of them to ensure accurate charges are made;assisting on payrolls preparation;

Dusting and polishing furniture and fixturesCleaning and sanitising toilets, showers/bathtubs, countertops, and sinksMaintaining a clean and sanitary kitchen areaMaking beds and changing linensWashing windowsVacuuming and cleaning carpets and rugsSweeping/vacuuming, polishing, and mopping hard floorsSorting, washing, loading, and unloading laundryIroning clothing itemsUsing any cleaning equipment such as vacuums, mops, and other cleaning toolsKeeping bathrooms stocked with clean linens, toiletries, and other suppliesCleaning mirrors and other glass surfacesEmptying trash receptacles and disposing of wasteSteaming and cleaning draperiesWashing blindsTidying up roomsMonitoring cleaning supplies and ordering more as neededReporting any necessary repairs or replacements

Cleaning and setting tables and placing seasonal decorations, candles, and table cloths.Welcoming customers, seating them, serving them water or refilling their glasses, and delivering beverages from the bartender.Keeping menus clean and presenting them to customers.Stocking wait staff serving stations with napkins, utensils, trays, and condiments, and assisting the wait staff with all aspects of service.Clearing tables and preparing them for the next customers.Assisting in cleaning and opening or closing tasks.Scraping food from dirty dishes, pots, pans, plates, flatware, and glasses, washing dirty dishes, and putting them away.Assisting with sweeping, mopping, and polishing the restaurant, bar, kitchen, and equipment.Transporting used linen to or from the laundry or housekeeping section.Assisting with unloading and storing stock.