Mise en place d’une gestion centrée sur les clients (vision partagée, développement produit, pricing, process internes) et basée sur les données (création de kpi’s, d’une BI, et d’une chaine de décision réactive) générant un NPS client de 70, une croissance de l’activité de 30% sur 2 ans et une croissance de 60% de l’EBITDA. Transformation digitale : modernisation des outils IT en intégrant des solutions d’IA et de cloud (pricing dynamique, calcul du besoin de stock, traductions produits) amenant une meilleure productivité et plus de vitesse dans l’exécution.Développement e-commerce : positionnement de mecatechnic.com en tant que plateforme de l’automobile passion, avec déclinaison sur le développement produit (forte augmentation des besoins clients couverts) et la politique d’acquisition online (diversification des sources d’acquisition client).Responsabilités : animation d’un comité de direction de 6 personnes et d’un directeur de filiale. Coordination d’un comité stratégique avec les représentants de l’actionnaire 3 à 4 fois par an.

Achievements : Brand repositioning and modernization. Strong EBITDA increase by growing B to B sales by 8% per year. E-commerce sales growth by more than 30% per year. 1st retailer in France to offer 3d printing service to its customers. Elected "leader of services" for office supplies in 2017 (survey by Capital magazine). Development of own label products, important development of services to a significant share of global margin.Responsibilities : * Strategy : from a B to C focus to B to B- Customer centric : strong customer knowledge and adapted communication implementing a CRM tool.- Product offering : adapted products and prices with increased margin by strongly developing the own brand offer.- Service offering : developing customer loyalty and profitability with a redesigned services offer (development of printing and communication services).- Omnichanel : rethought website purpose to enhance customer experience (1st "drive" concept in France for office supplies in 2012, new concept store).* Management : Vision co-construction, company values rethinking, team empowerment.* Efficiency :- Inventory value decrease and availablity improvement through new supply chain setup (supply tool and logistics).- Redesigned reports and KPI's- Back office IT tools redesigned.

Achievements : opened 3 new countries with innovative and fast ROI formats, strenghtened existing subsidiaries by broadening their brand portfolio.Responsibilities : * Strategic watch : identified potential international markets for group's brands.* Developed the group's brand deployment strategy in the affiliated countries.* Deployed 3 business models to match market idiosyncrasies : subsidiary, partner, marketplace.* Partnership management* Management of La Redoute's international e-business website : www.laredoute.com* Licensing negotiations with international partners for the use of La Redoute product designs.

Achievements : 2% CAGR of sales (150m€) by implementing a multi-channel strategy (development of the on-line activity of technical products from 5% to 50%).Responsibilities : supervised a staff of 28 people including 8 product managers and an e-commerce market manager. Redesigned the organization to match the new channel strategy. Drove the purchase, supply, and sales strategies including taking advantage of synergies with PPR Group.

Responsible for the hi-tech products ranges.Negotiation, sourcing, product marketingManagement of a small team