Raphael Albuquerque De Vasconcelos Borges Email & Phone Number

Rio De Janeiro, Brazil

United States

Responsible for ensuring efficient global supply chain operations and delivering exceptional customer support. In our agile environment, I manage a wide array of responsibilities that drive our business forward, including:• Supply Chain Management: Lead inventory planning, supplier coordination, production scheduling, and quality control. Negotiate with manufacturers and logistics partners to optimize lead times and improve product margins.• Customer Experience: Oversee a remote support team, utilizing AI tools to boost efficiency. Address customer feedback, streamline service processes, and scale support capacity while maintaining high service standards.• Product Development: Partner with manufacturers to drive new product development and enhancements, ensuring timely production and quality standards that support business growth.• Operational Strategy: Design and implement strategic projects to enhance operations, establish key performance metrics, and align initiatives with business objectives, including new product launches and marketing optimization.• Risk Management: Proactively identify and address risks, resolve complex operational challenges, and maintain a focus on continuous efficiency and improvement.

Lisbon, Portugal

Responsible for orchestrating seamless bicontinental supply chain operations (Europe and Brazil) and also driving data-driven insights to optimize business performance. In this dynamic small company environment, I take charge of a diverse range of responsibilities that contribute to the success of our e-commerce brand, including:• Supply Chain Operations: Oversee global 3PL management, production planning, inventory management and import&export• E-commerce Expertise: Manage online catalog, coordinate order fulfillment and procure secure payment methods• Data Analysis & Insights: Lead data analysis for sales, ads and supply chain metrics, driving strategic improvements and new intiatiaves• Process Optimization: Develop data-driven strategies, govern daily operational tools and streamline workflows• Development Management: Collaborate with tech team on website developments, ensuring alignment with business goals and improvements in sales conversion.

Rio De Janeiro, Brazil

Lead a team responsible for enhancing the level of customer service and overall supply chain performance by developing a Brewing Performance platform. This involved:• Conducting a thorough product discovery using lean inception methodology• Building the platform with a continuous process of prioritization and review of minimum viable product (MVP) roadmap and delivery plans• Defining, prioritizing and conducting on-site testing and rolloutsThe platform was completely built in 1 year, from conception to go-live, and implemented in 6 main Brazilian breweries, with one ongoing pilot in a USA brewery.

Rio De Janeiro, Rio De Janeiro, Brazil

Multidisciplinary work on supply chain digital products that led to the creation of a unified work front and consequential unification of Supply and Log tech departments:• Delivery of initial mapping, discovery and hypothesis testing on Ambev's End-to-End pain points• Delivery of relevant insights and action plans propositions to Logistics and Supply technology Directors• Long-term roadmap construction and product prioritization for Logistics and Supply tech work fronts• Mapping of brewery planning and scheduling journeys• Development and costumer support for machine-learning based Plant Modulation software

Piraí, Rio De Janeiro

In charge of scheduling production on one of the most high-end brewery, from packaging and brewing process to raw materials, End Product supply allocation and Costumer Service Level. Responsible for the improvement of routine planning processes and the construction of analysis and automations to those processes. Main Achievements:• Best historical Brewery Service Level (April 2020 and July 2021)• Greatest historical Total Volume Packaged and Supplied (2020)• Kept operation successfully running throughout the COVID crisis

Piraí, Rio De Janeiro, Brazil

Responsible for the Management routine execution analysis and best practices and for the Engagement Analysis at the brewery: • Sustainability in VPO (internal management audit), after 4 years as “unsustainable”• Best evolution in Engagement survey (BU Brasil)• Internal audit and consulting about management best practices• implementation of shop floor Workstation

Aquiraz, Ceará, Brazil

Two months training divided between Corporate overview and strategic planning in São Paulo and an on-the-job Supply immersion in Aquiraz Brewery

St-Nazaire, Pays De La Loire, France

Electricity, Instrumentation and Automation Engineering at Donges Refinery, working in close contact with the refinery, its workers, suppliers and external companies. •Worked on diverse projects, including flow measurements problem-solving, electrical wiring planning and SIL (Safety Integrity Level) calculations.

Contagem, Minas Gerais, Brazil

Firmware development:•In charge of planning and executing the firmware tests on electronic Electricity Meters.• Developed hardware to automate the tests•In close contact with hardware team, participating in major problem-solving issues.

Belo Horizonte, Minas Gerais, Brazil

•Multidisciplinary research team composed by electronic engineers and musicians;•Worked on the analysis of acoustic descriptors and body movement tracking for Music Information Retrieval (MIR).•Support for Doctorate Students.•Planning and execution of experiments with musicians

•Multidisciplinary research team, composed by engineers, computer scientists, linguists and speech therapists;•Early on introduction to the world of signal processing, including speech synthesis and analysis;•Worked with a small research group on the development of a text-to-speech synthesizer.

Engineer'S Degree, Electrical, Electronics And Communications Engineering

With double specialization in Control Systems and Audio Engineering

Development For Product Owners, Computer Software Engineering

Logistics Specialisation, Logistics, Materials, And Supply Chain Management

- Development of Corporate Shelf-Life Management Project, with impacts in Supply and Sales. - Best grade in selection (>1600 candidates)

International Exchange Student, Computer And Automation Engineering

Specialisation in Industrial Automation and Computer Engineering. Completed modules from the 5th year and Master 2.

Primary Education And High School