Raphael Vuilleumier
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Raphael Vuilleumier Email & Phone Number

Customer Service Director at Richemont at Richemont
Location: Neuchâtel, Neuchâtel, Switzerland 7 work roles 2 schools
1 work email found @richemont.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email r****@richemont.com
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Current company
Role
Customer Service Director at Richemont
Location
Neuchâtel, Neuchâtel, Switzerland
Company size

Who is Raphael Vuilleumier? Overview

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Quick answer

Raphael Vuilleumier is listed as Customer Service Director at Richemont at Richemont, a company with 23030 employees, based in Neuchâtel, Neuchâtel, Switzerland. AeroLeads shows a work email signal at richemont.com and a matched LinkedIn profile for Raphael Vuilleumier.

Raphael Vuilleumier previously worked as Customer Service Director Switzerland at Richemont and Customer Service Director Richemont Northern Europe at Richemont. Raphael Vuilleumier holds Master, Microtechnology, Production Management from Ecole Polytechnique Fédérale De Lausanne.

Company email context

Email format at Richemont

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{first}.{last}@richemont.com
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Profile bio

About Raphael Vuilleumier

Proven Leader in Process Innovation | Lean Manufacturing Specialist | Operational Excellence EnthusiastWith a Master's degree in Microtechnology Engineering, I've led teams in diverse sectors, driving Lean Manufacturing and operational excellence initiatives. Skilled in transitioning traditional models to lean organizations, I thrive in multicultural environments, leveraging international experience for impactful change.Key Skills:* Lean Manufacturing* Operational Excellence* Process Optimization* Digital automation* Change Management* Multicultural Team Collaboration

Listed skills include Lean Manufacturing, Communication, Process Improvement, Process Engineering, and 14 others.

Current workplace

Raphael Vuilleumier's current company

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Richemont
Richemont
Customer Service Director at Richemont
bellevue, geneva, switzerland
Website
Employees
23030
AeroLeads page
7 roles

Raphael Vuilleumier work experience

A career timeline built from the work history available for this profile.

Customer Service Director Switzerland

Current

Neuchâtel, Switzerland

With a team of 80+ people, we repair and offer customer service support for the Swiss Market for Richemont brands and we offer support to other european repair centers.Move of our repair center and adoption of a new operationnal model, adopting lean semi-industrial processes. Focus on operational excellence translating into short lead times and high.

Jan 2022 - Present

Customer Service Director Richemont Northern Europe

Munich, Bavaria, Germany

Managed a team of 80+ people supporting the Northern Europe markets for Richemont brands, including operational management of a repair center in MunichManaged the covid crisis, ensuring business continuity while dealing with strong H&S constraints.

Aug 2018 - Dec 2021

Senior Project Manager Customer Service Operations

Geneva Area, Switzerland

Define / drive improvement program roadmap. Support region budget processScope: Europe, South America, South Africa, Middle East, Russia.

Sep 2015 - Sep 2018

Wheel & Pinions Operations Manager

Buttes

Managed a team of 60 people including 3 line managers and support functions: industrialization planning/scheduling and process/continuous improvement.Defined the department’s strategy and roadmap targeting quality, lead times and productivity improvements according to plant objectives.Led the department transformation from a job shop to a flow shop.

Feb 2014 - Sep 2015

Continuous Improvement / Lean Project Manager

Buttes, Suisse

Defined manufacturing target lean organization (from job shop to flow shop) and layout. Reduced floor space by 25%.Organized and managed a low mix - high volume production cell (25% of blanks total production). Reduced lead time from 100 days to 14 days (-85%).Organized a medium mix blanks production cell. Reduced lead time by 50%.Implemented pull systems.

Jan 2011 - Feb 2014

Continuous Improvement / Lean Project Manager

Région De Lausanne, Suisse

Defined the Lean transformation roadmap of the factory.Led improvement projects in assembly workshop.Led SAP PP / PPDS implementation (BPO).

Aug 2006 - Jan 2011

Master Project In Materials Management

Parker Lucifer, Geneva

Analysis and optimisation of the materials management system. Application of pull systems (visual reorder points) designed with a developed tool resulting in high inventory reduction and 100% service level.

Sep 2005 - Jun 2006
Team & coworkers

Colleagues at Richemont

Other employees you can reach at richemont.com. View company contacts for 23030 employees →

2 education records

Raphael Vuilleumier education

High School Diploma, Physics, Mathematics

Gymnase Français Bienne
FAQ

Frequently asked questions about Raphael Vuilleumier

Quick answers generated from the profile data available on this page.

What company does Raphael Vuilleumier work for?

Raphael Vuilleumier works for Richemont.

What is Raphael Vuilleumier's role at Richemont?

Raphael Vuilleumier is listed as Customer Service Director at Richemont at Richemont.

What is Raphael Vuilleumier's email address?

AeroLeads has found 1 work email signal at @richemont.com for Raphael Vuilleumier at Richemont.

Where is Raphael Vuilleumier based?

Raphael Vuilleumier is based in Neuchâtel, Neuchâtel, Switzerland while working with Richemont.

What companies has Raphael Vuilleumier worked for?

Raphael Vuilleumier has worked for Richemont, Richemont Europe, Manufacture Horlogère Valfleurier, Branch Of Richemont, Bobst Sa, and Parker Lucifer, Geneva.

Who are Raphael Vuilleumier's colleagues at Richemont?

Raphael Vuilleumier's colleagues at Richemont include Hyojin Kim, Dzhulena Urumova, Fatima Kashwani, Nour Khalifa, and Simon Wei Ren.

How can I contact Raphael Vuilleumier?

You can use AeroLeads to view verified contact signals for Raphael Vuilleumier at Richemont, including work email, phone, and LinkedIn data when available.

What schools did Raphael Vuilleumier attend?

Raphael Vuilleumier holds Master, Microtechnology, Production Management from Ecole Polytechnique Fédérale De Lausanne.

What skills is Raphael Vuilleumier known for?

Raphael Vuilleumier is listed with skills including Lean Manufacturing, Communication, Process Improvement, Process Engineering, Production Managment, Manufacturing Operations Management, Operations Management, and Operational Efficiency.

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