• Managed day to day operations of an sixteen seat Phonathon Call Center. • Managed all student assistants , veteran caller and new caller training (created presentations, delivered training presentations, evaluated training effectiveness)• Managed strategy for donor renewals, reactivations and acquisitions.• Provided ongoing assistance to callers through call monitoring and coaching standards to ensure uniformity, customer service, efficiency and continued production.• Managed all Phonathon pledge fulfillment efforts.• Worked with Director of Advancement Services, Foundation Accounting and Assistant Director of Alumni Relations to track donor gift histories, monitored donor behaviors and tracked gift fulfillment.​