Raphaël Athalin Email & Phone Number

Neuilly-sur-Seine, Île-de-France, France

• Team Management
• Manage the field operations team, driving productivity & ensuring a culture of safety
• Direct & support field personnel through task delegation, goal setting, & hands-on leadershipProject Planning and Management
• Architect & roll out comprehensive project plans, managing resources, timelines, & financialsQuality Assurance & Compliance
• Scrutinise field activities to guarantee top-tier service and compliance with industry benchmarks
• Enforce rigorous safety standards, providing a secure work environment for all field staff

Paris, Île-de-France, France

• Leadership and Team Development
• Spearhead the Level 2 (L2) support team, driving excellence and a performance-driven culture
• Mentor team members, enhancing their skills and career progressionCollaboration and Goal Alignment
• Foster cross-departmental collaboration to streamline operations and improve efficiency
• Align support initiatives with regional goals in partnership with country directorsContract Management and Negotiation
• Negotiate and oversee local service contracts to guarantee adherence to SLAsProblem-Solving and Operations Management

Neuilly-sur-Seine, Île-de-France, France

• Customer Engagement and Solution Tailoring
• Tailor e-mobility solutions to align with customer's technical specifications and budgetary limits
• Partner with sales teams to craft and pitch customised e-mobility packages
• Cultivate enduring customer relationships by adapting to their changing e-mobility needsTechnical Support and Project Facilitation
• Facilitate technical communications between customers and installation teams for smooth project execution
• Offer technical support to installers, resolving installation challenges promptly

Paris Area, France

• Strategic Planning and Risk Management
• Strategically identify and mitigate risks to optimise contract profitability and performance
• Analyse service contract performance metrics to drive continuous improvement
• Engage in contract negotiations to secure advantageous terms for the companyFinancial Management and Resource Allocation
• Oversee and adjust contract budgets to ensure fiscal responsibility
• Allocate resources and logistics efficiently for optimal on-site support and equipment deploymentOperations Management and Service Delivery

Villebon-sur-yvette

• Collaboration and Communication
• Partner effectively with engineering, production, and quality teams to expedite problem resolution
• Foster collaboration and open communication to address warranty issues promptly
• Effectively communicate warranty-related information and findings to internal and external stakeholdersAnalysis and Strategy Development
• Identify and analyse warranty-related defects, root causes, and patterns
• Develop effective strategies and solutions to reduce long-term risks and improve product quality

France

• Technical Skills
• Provide expert-level technical support and spearhead hardware integration initiatives
• Develop meticulous testing strategies to validate system components such as Electrical Drives, switchgears, control, and protection panelsQuality Assurance
• Direct and execute Factory Acceptance Tests (FAT) for quality assuranceProject Management and Client Relations
• Achieve consistent project success, enhancing client satisfaction and fostering ongoing partnershipsProblem-Solving and Risk Management
• Exhibit strong problem-solving capabilities and a proactive stance in risk mitigation

Lyon Area, France

• Commission, inspect and maintain alternator excitation systems (Alspa-Controgene)
• Provide technical guidance and client support
• Work with the production team and escalate issues when required

Franche-Comte, France

• Prospect/Explore the market and develop customer portfolio
• Set-up a business model and a business plan

Lebanon

• Technical Skills
• Commission and troubleshoot electrical Variable Frequency Drives (VFD), including proficiency with SD7000 and MV7000 systems
• Install, configure, and troubleshoot switchgears
• Experience in commissioning and maintaining high voltage direct current (HVDC) equipment
• Extensive experience in commissioning power plants, including steam turbines, gas turbines, and nuclear stations
• Commission electrical distribution boards and systems

· Develop and design products for industrial machines. · Generate electrical wiring diagram with firmware and software programs.· Assist the Commissioning team and prepare procurement requisitions.

Master'S Degree, Eti

Master 2 in Industrial and Technology Entrepreneurship

Bachelor Of Engineering; B.E, Electrical Engineering

BE in Electrical Engineering

Bachelor Of Science (Bs)