Raphaël Athalin Email & Phone Number

Neuilly-Sur-Seine, Île-De-France, France

Team Management•Manage the field operations team, driving productivity & ensuring a culture of safety•Direct & support field personnel through task delegation, goal setting, & hands-on leadershipProject Planning and Management•Architect & roll out comprehensive project plans, managing resources, timelines, & financialsQuality Assurance & Compliance•Scrutinise field activities to guarantee top-tier service and compliance with industry benchmarks•Enforce rigorous safety standards, providing a secure work environment for all field staff•Govern field operations budget with an eye for cost-efficiency & fiscal responsibility•Uphold stringent adherence to industry regulations and standards within field activitiesCommunication•Foster client relations through consistent communication, resolving issues to ensure satisfaction•Compile & present detailed reports on field performance and project progression to leadershipOperations Optimisation•Benchmark & monitor KPIs to refine field operations & boost efficiency•Troubleshoot operational challenges, delivering swift & strategic resolutions•Implement cutting-edge process enhancements to streamline field operations•Leverage field data analytics to inform strategic decisions and foster continuous improvement•Allocate resources judiciously to meet project demands within set deadlinesTraining & Development•Champion skill development by curating training initiatives for field team membersSupply Chain Management•Oversee inventory management for essential field equipment, materials, & supplies•Cultivate subcontractor partnerships to augment support while optimising costs & timelinesSustainability & Innovation•Integrate eco-friendly practices within field operationsMaintenance & Repair•Coordinate the maintenance and repair of EV chargers and Main distribution panels to ensure continuous operationDocumentation•Maintain meticulous records, ensuring project documentation and compliance are up-to-date

Paris, Île-De-France, France

Leadership and Team Development•Spearhead the Level 2 (L2) support team, driving excellence and a performance-driven culture•Mentor team members, enhancing their skills and career progressionCollaboration and Goal Alignment•Foster cross-departmental collaboration to streamline operations and improve efficiency•Align support initiatives with regional goals in partnership with country directorsContract Management and Negotiation•Negotiate and oversee local service contracts to guarantee adherence to SLAsProblem-Solving and Operations Management•Apply advanced problem-solving strategies for swift resolution of issues•Direct and monitor service operations to uphold and elevate service standards•Innovate strategic approaches to prevent recurring technical issuesPerformance Analysis and Customer Satisfaction•Track and analyse KPIs to assess and elevate team productivity•Enhance customer loyalty through diligent NPS and CSAT managementQuality Control and Documentation•Enforce rigorous quality control protocols to ensure exceptional support services•Maintain meticulous documentation of support actions, outcomes, and performance dataStrategic Decision-Making and Optimisation•Leverage analytics for strategic decision-making and support optimisation

Neuilly-Sur-Seine, Île-De-France, France

Customer Engagement and Solution Tailoring•Tailor e-mobility solutions to align with customer's technical specifications and budgetary limits•Partner with sales teams to craft and pitch customised e-mobility packages•Cultivate enduring customer relationships by adapting to their changing e-mobility needsTechnical Support and Project Facilitation•Facilitate technical communications between customers and installation teams for smooth project execution•Offer technical support to installers, resolving installation challenges promptly•Deploy monitoring systems to evaluate the performance of e-mobility solutions Industry Knowledge and Innovation•Keep abreast of e-mobility industry trends, innovations, and technology advancementsPerformance Analysis and Compliance•Analyse and report on solution performance, customer satisfaction, and overall efficacy•Guarantee compliance with quality standards and industry regulations for all e-mobility installationsFinancial Management and Risk Mitigation•Prepare accurate cost projections for e-mobility solutions and service implementations•Proactively identify and mitigate risks in e-mobility solution delivery and installation processes

Paris Area, France

Strategic Planning and Risk Management•Strategically identify and mitigate risks to optimise contract profitability and performance•Analyse service contract performance metrics to drive continuous improvement•Engage in contract negotiations to secure advantageous terms for the companyFinancial Management and Resource Allocation•Oversee and adjust contract budgets to ensure fiscal responsibility•Allocate resources and logistics efficiently for optimal on-site support and equipment deploymentOperations Management and Service Delivery•Manage and coordinate both preventive and corrective actions in line with contractual obligations•Guarantee the timely and effective delivery of maintenance and service operations•Ensure strict adherence to SLAs and KPIs to maintain high service standards•Deliver innovative solutions to fulfill and exceed contractual commitments•Enforce compliance with industry regulations and safety protocols in all service activitiesClient Relations and Communication•Address client concerns swiftly to uphold client satisfaction and loyalty•Communicate contract-related updates and issues clearly and effectivelyTechnical Expertise and Contract Knowledge•Demonstrate comprehensive knowledge of equipment and services within the contract scope

Villebon-Sur-Yvette

Collaboration and Communication•Partner effectively with engineering, production, and quality teams to expedite problem resolution•Foster collaboration and open communication to address warranty issues promptly•Effectively communicate warranty-related information and findings to internal and external stakeholdersAnalysis and Strategy Development•Identify and analyse warranty-related defects, root causes, and patterns•Develop effective strategies and solutions to reduce long-term risks and improve product quality•Develop and execute strategies to minimise warranty-related costs and improve profitability•Implement best practices and innovations to enhance warranty operations•Possess a deep understanding of the products or services covered by warrantiesQuality Control and Project Management•Implement quality control measures to reduce warranty claims and defects•Lead and manage warranty-related projects and initiatives•Ensure projects are completed on time and within budget while achieving desired outcomes•Maintain accurate records of warranty claims, resolutions, and costs•Generate reports for senior management and stakeholders to track warranty performanceCustomer-Centric Approach and Team Management•Maintain a customer-centric approach, addressing warranty concerns promptly and professionally•Foster teamwork and skill development to achieve departmental goalsSupplier Relations and Continuous Improvement•Work with suppliers to improve product quality and reduce defects

France

Technical Skills•Provide expert-level technical support and spearhead hardware integration initiatives•Develop meticulous testing strategies to validate system components such as Electrical Drives, switchgears, control, and protection panelsQuality Assurance•Direct and execute Factory Acceptance Tests (FAT) for quality assuranceProject Management and Client Relations•Achieve consistent project success, enhancing client satisfaction and fostering ongoing partnershipsProblem-Solving and Risk Management•Exhibit strong problem-solving capabilities and a proactive stance in risk mitigation

Lyon Area, France

• Commission, inspect and maintain alternator excitation systems (Alspa-Controgene)• Provide technical guidance and client support• Work with the production team and escalate issues when required

Franche-Comte, France

• Prospect/Explore the market and develop customer portfolio• Set-up a business model and a business plan

Lebanon

Technical Skills•Commission and troubleshoot electrical Variable Frequency Drives (VFD), including proficiency with SD7000 and MV7000 systems•Install, configure, and troubleshoot switchgears•Experience in commissioning and maintaining high voltage direct current (HVDC) equipment•Extensive experience in commissioning power plants, including steam turbines, gas turbines, and nuclear stations•Commission electrical distribution boards and systems•Commission wind turbines and related systems•Commission maritime propulsion systems within dry dock environments•Troubleshoot electrical and control systems to swiftly resolve operational issuesOperations•Ensure safe and efficient operation of power generation systems•Adhere rigorously to safety protocols and industry standards during commissioning processes•Ensure compliance with all relevant electrical and safety regulations•Implement quality control measures to ensure system reliability and performanceProject Management•Manage projects effectively, including scheduling, resource allocation, and budget oversightCommunication•Generate detailed reports for client and stakeholder review•Communicate excellently with project teams, clients, and suppliers

· Develop and design products for industrial machines. · Generate electrical wiring diagram with firmware and software programs.· Assist the Commissioning team and prepare procurement requisitions.

Master'S Degree, Eti

Master 2 in Industrial and Technology Entrepreneurship

Bachelor Of Engineering; B.E, Electrical Engineering

BE in Electrical Engineering

Bachelor Of Science (Bs)