Raphaël Cesario Email & Phone Number

Saint-Cloud, IDF, FR

Ville De Paris, Île-de-France, France

Delivering a world-class solution engineering supportIncident communication during outages/incidents, providing internal teams and external partners with infoAdministration of team tools ( Zendesk, Asana, PagerDuty, Aircall, Unito & Zapier)Working with 3rd parties on solving any connectivity issues between information systems which Shippeo connects.

La Garenne-Colombes, Île-de-France, France

Consideration and qualification of customer requests.Ensure the follow-up of customer requests from qualification to resolution in compliance with contractual service commitments.Proactively diagnose and identify change requests.Provide solutions (configuration, advice,...) to customers.Proceed with escalations to the appropriate services.Participate in.

Garches

Contractor for PSA Group in the BUVU departement - April 2020 - August 2020IT Project Manager in charge of delivering a working environment and the training material for 3 projects developed by Takoma.Contractor at Nissan Europe in the "Nissan Academy" department - September 2017 - March 2020Support for all Regional Business Units in Europe regarding.

Région De Paris, France

Creating a company to produce, edit and distribute electronic music artists worldwide on a physical only media: Vinyl RecordsDeal with the artistic and administrative management of the companyUntil now, we successfully launched 5 releases

Région De Paris, France

SBDH is specialized in Real-Time Safety for Industr​y​People Assets Vehicles (workers safety, production process optimization, warehouse or security assets tracking, fleet mgt, visitors tracking,..) Data and Networks (invisible VPN connect, SD-WAN network as a service, true bandwidth aggregation with seamless failover & multiple tunnels,..)

The Hague, Netherlands

In charge of the company’s customer service for the French market for all the Facebook and mobile gamesLocalization of any communications toward the community (Newsletters, Facebook posts, Blog, In Game Messages, etc)Help the Q&A team and the developers to identify and source in game bug. Direct support with the customers to solve any technical issues.

Electronic Music producer and DJ only on vinyl.Several tracks and remix entered beatport top charts.Produced in the best clubs in the world.

Paris, France

Create and manage on a daily basis ads on Facebook for our different clientsCommunity Management for different brands (Automotive Industry, Wine Industry, Bank, etc)

Paris, France

Define and produce a strategy to promote artists signed by the labelsCreate and edit any support for the artists web pages and Social Media (Banners, Pictures, Forms, etc)Community Management for the different artists of the labels

Paris, France

Implementation of a communication strategy via social mediaQuality studies on our clients E-ReputationCommunity Management for our clients pages on Facebook

Paris, France

Copywritting, helping on a daily basis to welcome clients and help for any tasks.

Clamart, France

Software and Hardware approvalDevelopment in C# environmentManaging Help Desk database

Master 1, Communication

Niveau Bts, It