- Gestión de las facturas del grupo, reclamaciones en caso de impagos y mejorar el sistema de gestión de cobro con automatismo y procesos. (Creación de un análisis al final de cada mes para ver la evolución de las facturas y del material pendiente).- Gestionar la creación y distribución de contenido relevante y valioso con el fin de mejorar la atención al cliente, la calidad de la pagina web y la fidelización de los clientes.- Creación de newsletters para clientes.- Creación de… Show more - Gestión de las facturas del grupo, reclamaciones en caso de impagos y mejorar el sistema de gestión de cobro con automatismo y procesos. (Creación de un análisis al final de cada mes para ver la evolución de las facturas y del material pendiente).- Gestionar la creación y distribución de contenido relevante y valioso con el fin de mejorar la atención al cliente, la calidad de la pagina web y la fidelización de los clientes.- Creación de newsletters para clientes.- Creación de comunicación interna y externa para clientes y empleados.- Traducción tanto al Francés e Inglés como al Español de contenido y descripciones de productos.- Optimizar los contenidos para SEO.- Ayuda al departamento de carga (cargar en el portal del cliente las cargas diaria, impresión de la documentación y ayudar al departamento de logistica) Show less

- Gestionar la creación y distribución de contenido relevante y valioso con el fin de mejorar la atención al cliente, la calidad de la pagina web y la fidelización de los clientes.- Creación de newsletters para clientes.- Creación de banners publicitario para la promoción tanto B2B como B2C.- Traducción tanto al Francés e Inglés como al Español de contenido y descripciones de productos.- Optimizar los contenidos para SEO.

El objetivo del centro de gestión de datos es garantizar la calidad de los datos en los sistemas de información dedicados, para asegurar el rendimiento comercial, el reabastecimiento y la logística.

- Gestión de la oferta de productos (Incorporación de contenidos a web y catálogo, promociones, novedades, control y evaluación de la gama de productos)- Análisis de precios y márgenes- Monitorización de los precios de los competidores- Estudio de mercados

•Understand Account requirements, gather and analyse data to recommend solutions.•Investigating and solving tickets assigned to the onsite helpdesk / Investigating and solving tickets assigned to Level 2 .•Collaborate and work closely with the client on site technicians•Documentation writing/reviewing and updating•Ticket quality checks

Senior Analyst Role• Major incident process • Training / On-Boarding / Access Management, • Customer facing responsibilities (Working with Service Managers, Senior customers, Delivery Managers, Team leaders, other service desks and resolver groups ) • Project management (customer transitions and implementations) • Floor walking and providing support to Level 1 team• Creation and Communication of KB Articles / Process Improvements• Reviewing and updating training… Show more Senior Analyst Role• Major incident process • Training / On-Boarding / Access Management, • Customer facing responsibilities (Working with Service Managers, Senior customers, Delivery Managers, Team leaders, other service desks and resolver groups ) • Project management (customer transitions and implementations) • Floor walking and providing support to Level 1 team• Creation and Communication of KB Articles / Process Improvements• Reviewing and updating training documentation• Providing in-account training• Supporting continuous improvement initiatives • Developing the skills of the L1 analysts• Look at different queues and detect/resolve any problem due to queues or Resolver groups• Escalation management • VIP / Complaint / MI management• Quality review of tickets and processes• Use data extracts to compile useful Management Information reports to provide accurate and up to date business analyses• Understand the GSD’s business drivers (SLAs, KPIs and efficiencies) and provide data, analysis and reporting outputs to support these requirements. Show less

• Supporting existing production systems, coordinating related support and enhancement activities.• Ability to manage upgrades and lifecycle management of IAM software • Ensure standards and procedures for application and network security are applied and implemented• Identity Management process improvement• Fulfill service requests and resolve incidents related to Identity Access Management• Provides efficient administration of user access to those systems maintained by the… Show more • Supporting existing production systems, coordinating related support and enhancement activities.• Ability to manage upgrades and lifecycle management of IAM software • Ensure standards and procedures for application and network security are applied and implemented• Identity Management process improvement• Fulfill service requests and resolve incidents related to Identity Access Management• Provides efficient administration of user access to those systems maintained by the IS&T security administration group• Analyzes Security Administration processes / workflows, recommends ways to improve efficiency and effectiveness and helps implement the solutions.• Performs other duties as assigned.• Reviews, develops, and maintains security administration's processes and procedures. Show less

• Taking inbound calls from users with technical issues with the view to resolve at first contact while by providing a high level of customer service to internal and external customers. Respond efficiently to enquiries and effectively resolve any issues, including complex incidents.• To ensure all calls and tickets are raised with detailed information of user issues accurately on the Remedy Call Management system. Following security processes in line with company processes and… Show more • Taking inbound calls from users with technical issues with the view to resolve at first contact while by providing a high level of customer service to internal and external customers. Respond efficiently to enquiries and effectively resolve any issues, including complex incidents.• To ensure all calls and tickets are raised with detailed information of user issues accurately on the Remedy Call Management system. Following security processes in line with company processes and regulations• Troubleshooting Microsoft software issues with emphasis on Outlook, Word, Excel and PowerPoint.High Performers NominationApril 2014In recognition of Outstanding Performance on 2013. Show less