Raphena Natasha S. Email & Phone Number

Canton, Ga, Us

Canton, Ga, Us

Alpharetta, Ga, Us

San Francisco, California, Us

● Responsible for the management of the following: ○ Sales forecasting, reporting, sales process optimization, territory maintenance, and sales compensation plan administration. ● Data Management - Develop and maintain data integrity throughout all systems, managing data connections and integrations.● Aligning KPI’s and providing process and/or system solutions for Sales, Marketing, Customer Success/Experience and Finance teams objectives.● Managed sales technology improvement recommendations, vetting and implementation.● Facilitated Vendor procurement process for all GTM team tools.

Milwaukee, Wisconsin, Us

● Responsible for the management of the following: ○ Sales forecasting, reporting, quota management, sales process optimization, territory maintenance, and sales compensation plan administration. ● Develop and Influence CRM and sales technology strategy along with processes to ensure data integrity.● Develop key performance metrics and related dashboards that help to drive the sales organization’s focus.● Cross departmental collaboration with Sales Leaders, Accounting/Finance and Human Resources to roll out new sales initiatives.● Responsible for sales technology improvement recommendations, vetting and implementation.

Pittsburgh, Pa, Us

Primary support for field sales operations and analytics.• Act as a liaison for field sales team to marketing, HR and Account Management team• Consistently analyze and provide solutions to sales managers to ensure high quality returns from the sales process• Preform periodic territory coverage analysis and recommendations to maximize opportunities• Ensure that reports and sales process supports overall organization objectives while maintaining accuracy and relevance.• Complete annual quota distribution to ensure optimal performance from various sales roles• Work with sales teams to ensure CRM data accuracy and alignment with the organizations objectives

Atlanta, Ga, Us

Primary support analyst for sales analytics and insights and manage annual quota for Commercial, FSG, Inside Sales and Auto teams.• Gathering requirements for reporting/data solutions to support USIS and individual team’s strategic initiatives. • Creating and managing monthly and Ad hoc reports (Sales revenue and pipeline) for sales teams. Presenting solutions to involved parties and training documentation to support initiatives. • Identified opportunities for process improvement, automation and efficiency’s for teams supported.• Facilitated budget and quota targets for Commercial and Financial Service Groups working in partnership with Sales, Sales Governance, Finance and HR to execute. • Supported sales teams and channels with forecasting • Synchronize data between source systems (CIS, Compensation Portal, and SalesForce) to ensure accuracy.

Nashville, Tn, Us

Primary support analyst for sales applications, processes and communications (500+ Sales and Marketing users).• Primary Analyst for application and sales process support to all SFA end users (sales team and management, pricing, contracting) for all stages of the sales cycle. • Used analysis of support incidents to further enhance the sales process, application and training. Inquiries reported decreased by 35% annually. • Managed and participated in the application release cycle (strategy, tactics, analysis, design, testing, documentation, training, maintenance and support) for Siebel, SalesForce and quoting tool project releases. Includes leading testing cycles, implementation and change management. All releases were successfully implemented on time to support marketing and sales initiatives. Implemented processes to share system and process enhancements to sales and supporting teams.• Administered sales automation system – Siebel SalesForce and Quoting system administrative functions (account master data, messaging, List of Values, sales hierarchy). • Administer and develop access process for the Sales Process and Tools training program including user screening, prerequisite assessment and system access. Implemented improvements to efficiently administer the application resulting in a 25% decrease in administration time. • Analyzed and constructed reports to support sales and marketing initiatives, funnel and forecasting.• Developed and maintain SharePoint site used to track sales support issues resulting in improved metrics and enhanced adoption of sales tools. • Conducted audits to assist with incentive compensation (commission) objectives and provide supporting reporting and analysis. Provided superior support and communications resulting in 98% compliance

Nashville, Tn, Us

Tier 1 support of healthcare information systems nationwide.• Escalated calls to application technicians.• Performed weekly server reboots.• Created documentation to support new sites and missing information from existing sites to Knowledge base. I achieved over 50% than the team average.• Documented training outline and presentation slides to support new hire classes.• Led new hire helpdesk coordinator training classes (substitute for current trainer).• Maintained high standard of customer service to end-users. Maintained over 80% resolution rate (39% team average). Held over 98% ticket accuracy rate.

St. Louis, Mo, Us

Provided first level technical support for law firms nationally.• Determined problem and resolution for user technology issues (hardware/software) and triaged escalated calls to appropriate staff.• Accurately logged 100% of all calls/emails using call tracking software.• Maintained 90% live rate for calls.• Remotely assisted employees with software and remote connectivity issues.• Added knowledge base documentation for future support issues.• Developed a working knowledge of individual business needs and provided support accordingly.