Raphena Natasha S. Email & Phone Number

Canton, GA, US

Alpharetta, GA, US

San Francisco, California, US

• Responsible for the management of the following: ○ Sales forecasting, reporting, sales process optimization, territory maintenance, and sales compensation plan administration.
• Data Management - Develop and maintain data integrity throughout all systems, managing data connections and integrations.
• Aligning KPI’s and providing process and/or system solutions for Sales, Marketing, Customer Success/Experience and Finance teams objectives.
• Managed sales technology improvement recommendations, vetting and implementation.
• Facilitated Vendor procurement process for all GTM team tools.

Milwaukee, Wisconsin, US

• Responsible for the management of the following: ○ Sales forecasting, reporting, quota management, sales process optimization, territory maintenance, and sales compensation plan administration.
• Develop and Influence CRM and sales technology strategy along with processes to ensure data integrity.
• Develop key performance metrics and related dashboards that help to drive the sales organization’s focus.
• Cross departmental collaboration with Sales Leaders, Accounting/Finance and Human Resources to roll out new sales initiatives.
• Responsible for sales technology improvement recommendations, vetting and implementation.

Pittsburgh, PA, US

• Primary support for field sales operations and analytics.
• Act as a liaison for field sales team to marketing, HR and Account Management team
• Consistently analyze and provide solutions to sales managers to ensure high quality returns from the sales process
• Preform periodic territory coverage analysis and recommendations to maximize opportunities
• Ensure that reports and sales process supports overall organization objectives while maintaining accuracy and relevance.
• Complete annual quota distribution to ensure optimal performance from various sales roles

Atlanta, GA, US

• Primary support analyst for sales analytics and insights and manage annual quota for Commercial, FSG, Inside Sales and Auto teams.
• Gathering requirements for reporting/data solutions to support USIS and individual team’s strategic initiatives.
• Creating and managing monthly and Ad hoc reports (Sales revenue and pipeline) for sales teams. Presenting solutions to involved parties and training documentation to support initiatives.
• Identified opportunities for process improvement, automation and efficiency’s for teams supported.
• Facilitated budget and quota targets for Commercial and Financial Service Groups working in partnership with Sales, Sales Governance, Finance and HR to execute.
• Supported sales teams and channels with forecasting

Nashville, TN, US

• Primary support analyst for sales applications, processes and communications (500+ Sales and Marketing users).
• Primary Analyst for application and sales process support to all SFA end users (sales team and management, pricing, contracting) for all stages of the sales cycle.
• Used analysis of support incidents to further enhance the sales process, application and training. Inquiries reported decreased by 35% annually.
• Managed and participated in the application release cycle (strategy, tactics, analysis, design, testing, documentation, training, maintenance and support) for Siebel, SalesForce and quoting tool project releases..
• Administered sales automation system – Siebel SalesForce and Quoting system administrative functions (account master data, messaging, List of Values, sales hierarchy).
• Administer and develop access process for the Sales Process and Tools training program including user screening, prerequisite assessment and system access. Implemented improvements to efficiently administer the.

Nashville, TN, US

• Tier 1 support of healthcare information systems nationwide.
• Escalated calls to application technicians.
• Performed weekly server reboots.
• Created documentation to support new sites and missing information from existing sites to Knowledge base. I achieved over 50% than the team average.
• Documented training outline and presentation slides to support new hire classes.
• Led new hire helpdesk coordinator training classes (substitute for current trainer).

St. Louis, MO, US

• Provided first level technical support for law firms nationally.
• Determined problem and resolution for user technology issues (hardware/software) and triaged escalated calls to appropriate staff.
• Accurately logged 100% of all calls/emails using call tracking software.
• Maintained 90% live rate for calls.
• Remotely assisted employees with software and remote connectivity issues.
• Added knowledge base documentation for future support issues.