• Leads the development, orchestration, and fulfillment of branded and non-branded campaigns for over 150 million patient encounters annually.• Working with other domain leads to define and implement the product strategy for privacy, compliance, and data governance across the entire enterprise.

Provided product leadership and expertise for data orchestration & data transformation products in that supported a suite of cloud-based SaaS solutions that leveraged machine learning and artificial intelligence (AI) focused on cybersecurity, insurance risk assessment and financial modeling needs.

Focused on creating engaging digital experiences that re-imagine how consumers interact with major brands on the internet and through mobile by integrating best practices in UI/UX, content management and digital strategy to deliver remarkable products. Experienced in multiple software development methodologies, including agile and waterfall.

Led the development and implementation of strategic management and enterprise performance management initiatives for a healthcare technology provider that develops and maintains benefit enrollment and claims processing software for over 5 million BlueCross BlueShield Association (BCBSA) members enrolled in the Federal Employee Health Benefits Program. • Supported product marketing and client communications including developing and executing communications strategy, corporate Web site redesign, and leading conference planning activities.• Developed corporate strategy including competitive and market analysis, & SWOT analysis • Managed customer relations

Responsible for driving innovation in branch sales and service technology solutions and partnering with the digital teams to educate and help customers adopt digital solutions. Accomplishments include: • Design Lead for a 4 week/4 iteration User Centered Design website development project that created a leadership development learning portal for 200+ plus associates. • Piloted a new gamification based learning platform combining video, games, text and activities that delivered training up to 50% faster and improved knowledge retention by 14%.• Led the production of 9 humorous training videos showcasing digital behaviors.• Launched and maintained an internal online community designed to advance digital literacy and foster innovation for 500+ associates.• Headed the 10 person interdepartmental (architecture, business intent, IT & operations) requirements definition team for Capital One’s first mobile banking app, which resulted in over one million downloads from the Apple Store in the first three months.• Technical Lead for an emerging line of business; defined business requirements and managed the technology implementation strategy for the 7 vendor team that supported the initial product launch.

Delivered consulting projects for clients in various markets and industries. Conducted vendor evaluations, managed service delivery and workflow process definition efforts, re-engineered business processes, coordinated new market launches, and designed and delivered customized training for federal and commercial entities.

Managed the product lifecycle for a suite of applications comprised of a custom developed user interface integrated with the FileNET imaging platform. Activities included the prioritization of release candidates/bug fixes/enhancements, the creation/modification of end user documentation & job aids, and the development of new business proposals and solicitation responses. Also led the 8 person health care systems support organization which provided troubleshooting and resolution for software & configuration issues for 7 production installations and numerous implementation teams.

Negotiated project scope, forecasted staffing requirements and reviewed deliverable submissions from technical subcontractors. Prepared cost and business proposals in response to Federal and Commercial Requests for Proposals (RFPs). Administrative manager for task orders and Master Service Agreements.

Structured financial goals, reviewed investment strategies and explained investment products to a financially diverse client base.