Rapier Saunders Email & Phone Number

Cook County Hospital

• Lead and/or assist in several critical IT Security projects, such as multifactor authentication implementation
• Participate in the design and execution of vulnerability assessments, penetration tests and security audits.
• Work with key stakeholders to survey, identify and recommend solutions, i.e., IDS/IPS, SIEM, HIDS, FIM, Vulnerability Scanners, Threat Monitoring and Detection
• Create reports, alerts and monitor logs with Splunk SIEM tool.
• Conduct ongoing review of logs and reports of all in-place devices, whether they be under direct control (i.e., security tools) or not (i.e., workstations, servers, network devices, etc.).
• Interpret the implications of that activity and devise mitigation plans for appropriate resolution.

Chicago, Illinois, United States

• Diagnosed, troubleshot, resolved, and escalated inbound tickets from over 3,000 employees and outside vendors.
• Supported a variety of hardware technologies including desktops, laptops, printers, mobile devices, and proprietary hardware.
• Supported software such as Windows 7/XP, Office, Citrix, Active Directory and proprietary Risx-Facs software for employees and clients
• Diagnosed, resolved, and escalated issues according to company standards and SLAs to improve metrics for ticket resolution.
• Created and edited knowledge base documents for use in troubleshooting processes.

University Of Chicago Medical Center

• Provided desk side support for University of Chicago Medical Center staff on Medical Center campus and off-site offices.
• Configured, migrated, and deployed Macs, desktops, laptops, and network printers.
• Assisted with ongoing projects and rollouts throughout the hospital and outlying campus.
• Communicated issues and solutions to appropriate departments and staff.
• Performed hardware and software troubleshooting.

Northern Trust

• Planned projects for large-scale client relocations and mass pc deployment and upgrades.
• Installed, repaired, upgraded, and maintained client personal computers at The Northern Trust Bank and outlying campus.
• Installed and configured network printers for user access throughout The Northern Trust Bank and outlying campus.
• Wired, installed and troubleshot phone lines for clients at The Northern Trust Bank and outlying campus.
• Troubleshot jacks/wiring and established cross connects for the Master Distribution Frame/Intermediate Distribution Frame (MDF/IDF).
• Handled telephone installation and inventory.

Provide on-site and remote technical support to over 3000 employees located in offices throughout IllinoisPerform analyses and a variety of IT support activities including troubleshooting Microsoft Office desktop applications, desktop, laptop and printer hardware issuesProactively address and help resolve tickets in a timely mannerDevelop documentation.

Independently installed, configured and troubleshoot POS systems for nationally recognized retail clients including Lindt Chocolates, Coach and Urban Outfitters Repaired and upgraded desktop PCs and client workstations across the city of Chicago Supervised and managed the day to day activities of a four member work teamOversaw the completion of client.

Coordinated the execution of PowerPoint presentations for major conferences throughout the United StatesUtilized Server 2003, Magic Copy, Remote Access and LAN/WAN technology to deliver data to end users Set up Virtual Private Networks to streamline transport of data and eliminate multiple versions of presentations Configured PC workstations and kiosks for.

Deliver excellent Level C help desk customer service support to end users at Walgreens locationsMonitored day to day performance of client operating systems, applications and hardware Troubleshoot pharmacy hardware devices such as workstations, scales and routers Resolved and escalated customer calls as necessary Documented and analyzed problems to track.

Master'S Degree, Cybersecurity

Bachelor'S Degree, Healthcare Cybersecurity