Worked on over 25 web and mobile custom applications with successful delivery using Agile methodologies. Increased weekly billing by introducing upselling within the department. Managed a team of 10-12 people, including engineers, designers, and QA professionals.Experienced Odoo ERP specialist with a strong background in configuring, customizing, and implementing Odoo modules. Skilled in analyzing client needs, delivering tailored solutions, and offering thorough training and support. Known for improving operational efficiency and client satisfaction through expert ERP management, with proficiency in core Odoo modules such as Inventory, Sales, CRM, Accounting, and more.Enhanced project efficiency by defining scope and requirements, minimizing non-compliance and uncertainties. Built strong relationships with suppliers, collaborators, and clients for smooth operations. Monitored progress, addressed issues using key performance indicators, and provided clear plans and oversight for cross-functional teams.• Managed project operations to align with industry standards, consistently achieving high client satisfaction levels.• Adapted quickly to client-requested changes while maintaining project timelines and integrity.• Represented the customer, promoting clear and productive communication. Managed customer requirements and documented project details, including Sprint Documentation, Minutes of Meetings (MOMs), and Scope Documents.• Led documentation efforts, including Scope Documentation and comprehensive Product Documentation.• Demonstrated strong task management through task creation, progress monitoring, and organized billing records.• Utilized Burndown Charts to track progress and optimize resource allocation.• Navigated negotiations to resolve project challenges and mitigate risks.• Implemented resource planning strategies to enhance team capabilities and project outcomes.• Engaged in risk management, identifying hazards and implementing proactive measures.

As a Project Manager specializing in website development, UI/UX design, mobile applications, and graphic design for the US market, I led cross-functional teams through all phases of project lifecycle. My responsibilities included planning, execution, monitoring, and delivery, ensuring alignment with client goals and industry standards.• Directed the development of 10+ websites and mobile applications, resulting in a 25% increase in client engagement and a 15% growth in user retention rates.• Managed UI/UX design enhancements for 8 clients, achieving a 30% boost in customer satisfaction scores and a 10% reduction in bounce rates.• Oversaw graphic design projects for marketing campaigns, contributing to a 20% increase in brand visibility and a 15% rise in conversion rates.• Applied agile project management methodologies, reducing project delivery times by 20% and maintaining a 90% on-time completion rate.• Developed detailed project plans, including scope, timelines, and resource allocation, leading to a 20% improvement in project efficiency and a 10% reduction in costs.• Coordinated cross-functional teams and managed stakeholder expectations, ensuring clear communication and timely project updates, which resulted in a 25% increase in repeat business.• Facilitated risk management processes and resolved issues promptly, ensuring project milestones were met without compromising quality.

Spearheaded sales and business development for website development, mobile applications, social media marketing, and graphic design services, achieving substantial growth and operational improvements. Key accomplishments include:Boosted Sales Efficiency by 20%: Streamlined sales workflows and processes, enhancing overall operational efficiency and project delivery.Reduced Client Attrition by 15%: Improved recruitment, onboarding, and training programs for the sales team, enhancing client engagement and retention.Enhanced Financial Performance by 25%: Optimized billing and payment systems, improving cash flow and reducing days in accounts receivable (A/R).Increased Client Acquisition by 30%: Implemented targeted marketing strategies and PR efforts, expanding the client base and elevating brand visibility.Improved Brand Awareness by 15%: Utilized strategic marketing and social media campaigns to boost the company's presence in the digital services market.Boosted Operational Compliance by 10%: Developed new policies and procedures to ensure adherence to industry standards and regulatory requirements.Increased Sales Team Productivity by 20%: Conducted regular meetings and training, leading to higher productivity and reduced project errors.Achieved 12% Revenue Growth: Applied strategic financial management and cost-control measures, resulting in increased net revenue from service contracts.Maintained 98% Client Satisfaction: Delivered high-quality work and timely project completions, ensuring exceptional client satisfaction and repeat business.Resolved 95% of Client Issues within 48 Hours: Addressed client concerns quickly, maintaining high levels of client satisfaction and retention.Reduced A/R Aging by 20%: Improved cash flow by effectively monitoring key performance indicators and streamlining accounts receivable.Increased Repeat Business by 25%: Fostered strong client relationships and consistent results, boosting repeat business and client loyalty.

As a Sales Supervisor working in the US market, I’ve driven performance improvements through strategic training:• 15+ Sales Training Plans led to a 25% increase in productivity and a 30% improvement in sales performance.• 100+ reps trained, boosting conversion rates by 40% and customer satisfaction by 35%.• 10 sales meetings organized, resulting in a 15% revenue growth.• Trained 50 new hires on Google Workspace, enhancing efficiency by 30%.• Managed patient scheduling with 95% accuracy, improving satisfaction by 15% and reducing delays by 25%.