Raqia Khan Email & Phone Number

Lahore, Punjab, Pakistan

Developed and implemented comprehensive communication strategies: Created and executed communication plans that aligned with the organization's goals and target audience. This includes identifying key messages, selecting appropriate communication channels, and ensuring consistency in tone and branding.Managed internal and external communications: Oversaw all internal communication initiatives, including employee newsletters, intranet content, and company-wide announcements.Crafted compelling content: Wrote and edited engaging content for various platforms, including websites, social media, blogs, and marketing collateral. Ensured the content is clear, concise, and consistent with the organization's brand voice and messaging. Monitored and analyzed communication metrics: Tracked the effectiveness of communication efforts by monitoring key performance indicators (KPIs), such as website traffic, social media engagement, and email open rates. Used data insights to make informed decisions and continuously improve communication strategies. Collected and entered data into ClickUp and GoHighLevel. Derived key statistics and progress from computing data into easily readable data.Managed crisis communication: Developed and implemented crisis communication plans to address potential issues or emergencies. Acted as the primary point of contact for media inquiries, coordinate messaging, and manage reputational risks. Collaborated with cross-functional teams: Worked closely with various departments, such as marketing, human resources, and operations, to ensure consistent messaging and effective communication. Provided guidance and support to team members, ensuring they had the necessary resources and information for effective communication.

Handled multiple CVs of Data Analysts and Scientists Created and edited resumes for the US Job marketKept an efficient line of communication between the clients and required assisting department.Contacted and guided multiple data Scientists from the US into the US job market Corroborated with multiple agencies in India as well as the USAEnsured that all customer services are handled efficiently and thoroughly.Managed the storage and data entry of all vital and classified information.Kept track of all fluctuations in the US Job Market.Proficient at Slack and other forms of virtual communication.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems quickly and efficiently.Maintained client relationships for business and helped the sales team in achieving targets.Perform functions such as data entry, data management, and data retrievalUse decision-making skills in responding to clients.Suggest, promote, and guide clients on filing complaints, refunds, and replacements Make use of the system in searching for products and answers.Converse with clients in a polite and professional manners with discretion in providing information to clients