Sales Operations: • Developed & Documented:o ‘Work Method’: BANT for pre-qualifications, and MEDPICC during & after a demo.o ‘Sales Method’: SPIN based, need centric, personable & warm approach. • Processed orders all orders through invoicing, manage all implementations & relevant customer support team.• Acquired a deep understanding of tech stack requirements of the following sectors:o Main Contractor (Tier 1): Constructions, New Builds, Refurbishments, Property Development/Management etc.o Specialists Subcontractors (Tier 2): Environmental, Facilities Management, Civil Engineering/Architects, Plant & Machinery Hire, Scaffolding, Highway/infrastructure, Electricals, Water, Security & Fire Stopping.o Other Industries: Healthcare & Education.• Increased subscription length to 3 & 5 years, improving ARR.• Successfully launched new AI SAAS for Bid Writing, acquired 30 clients in the first 12 weeks.Marketing, Customer Support & Bid Management:• Analyze marketing spend & focus on cost effective routes (monitor price per MQL-SQL-SAL)• Used AI to automate outreach campaigns, increasing incoming leads by factor of 10• Project managed 4 new websites & developed 3 novel ROI pricing calculators• Process orders all orders(SAAS or Consultancy), signing off & invoicing.• Study all bid documents & create an answer plan (with respect to clients interested Lots)Implementation:• Process orders received from all areas of the business (SAAS or Consultancy).• Set up implementation workshop• Hand over client to the relevant customer support team; while monitoring their onboarding process, ensuring client satisfaction• Liaise with the Bid Consultancy team, to ensure capacity, then proceed to price & acceptance.• Address any post implementation issues that may have been escalated beyond customer support

 Leading the top team, out of 22, in Midlands region, with the best KPI’s(productivity, conversion and so on). Created a robust B2B lead generation strategy, via effective structured prospecting coupled with social networking (Linkedin, Facebook etc.); resulting in 3x more outbound leads than any other team in the region. Streamlined subscription sales method geared towards SAAS rather than just hardware & maintenance by:o Collaborate with client, to understand their business intimately and discover its needs.o Align client’s issues (fire/security/surveillance, Employee check-in and so on) with our in-house software solutions to compliment the data gathered by the hardware. Day to day responsibilities as a sales manager are as follows:o Motivate & monitor team; via daily meets (physical/virtual).o Manage presentation and consultation standards to ensure consistency & company guidelines.o Provide first line technical help during programming/installation & resolving post sale customer issues & incidents for the team.

• Developed business models; recognizing a market gap (Bodywork & Weekend Trade) in the industry; and project operating costs/revenue via SWOT analysis. A similar SWOT analysis recognized cars between 4-8 years old had the largest 2nd hand car market share. (Ref: ‘Used Car Market 2014’, BCA Report, University of Buckingham, 2014).• Developed the ‘Brand Names’ and the ‘Brand Logos’; designed flyers; invoices; thorough terms and conditions; and the fascia of the businesses.• Advertised on newspaper, developed 2 independent websites; Prioritized google search with virtual business card;• Compliant with industry standards including ICO (data protection), PCI (Trained to Handle sensitive financial information) RMI, IGM (Garage), NAB (Bodywork) and so on. • Hiring staff and managing 6 staff members throughout. Built a strong appreciation for HR in any company, as it required mentoring the staff at all times and making sure they are happy.• Over 250 cars sold worth over £1m (in revenue), to date!• Developed invaluable customer service and sales skills. Understand what the customer needs, and propose tailored solution for every case; and how to diffuse difficult situation with innovative conflict resolution strategies. • Studied selling price data from 15 Auction sites for the last 2 years, and selected 3 Auction sites. The results of this study are confidential; developed the USP of the business.• Effective marketing strategy was employed and data monitored (Autotrader DealerPortal Tool).• Several studies were carried out to understand the demand for specific cars. This is an ongoing process and varies significantly. The results of this study are confidential.• Acquired AA approval for selling Dealer Extended Care, and consequently all customers receive FREE AA Breakdown cover. First dealer in Milton Keynes to do so.

The Objective of the project is to look at advanced, environmentally friendly civil engines. The investigation will encompass a comparitive assessment of traditional and novel prime mover options including the design, off-design, degraded performance of the engine and the environmental analysis of the system. (Sponsored by EU, under Project name: CLEANSKY).Responsibilities held:o Identifying key areas of interest (preliminary turbomachinery design) within the broad strokes of the project.o Conduct a Quantitative Heuristic study of all the current turbomachinery tools.o Develop a methodology to improve usability of tools with the science of HCI (human computer interaction).o Developed a turbomachinery design code, for preliminary analysis.o Develop a simulation strategy to combine turbomachinery design tool to a performance tool.o Assist in producing MSc turbomachinery teaching materials; as well as assist and supervise MSc projects associated with turbomachinery.

Project Management of 3 BiCom (compact wastewater treatment plants) at Al-Bayda, Benghazi, Libya. Responsibilities at Dorking (Head Office): • Carried out studies to develop proposals and reports for new projects in the regions under Biwater International’s concern, especially for the re-use of the treated wastewater.• Conducted a thorough market research on the Kingdom of Saudi Arabia, which included aspects such as SWOT analysis, external marketing audit, marketing strategies etc.• Developed testing and commissioning procedures ahead of specific testing commissioning phases.• Developed health and safety procedures, including first aid briefings and training sheets.Responsibilities at Libya (Site Visit): • Was part of a multidisciplinary team on site work, faced with tight time scales and challenged to create fresh new exciting ideas. Due to the lack of staff, had to be responsible for the finance side of things as well.• Working on 4 biCOM® plants (compact wastewater treatment plants) simultaneously, responsible for mechanical equipment testing, along with 2 graduate engineers.• Carried out risk assessments on all the sites.• For all tasks I required to create and develop