Raquel Smith Email & Phone Number

Executed, developed, expanded Global Product Learning for GBT from a model designed for North America to a functional program worldwide. Deliver interactive learning sessions to new clients and refresher sessions to existing clients. Create up to date learning paths, processes, and business rules from engagement to delivery that can be replicated in a global environment.Selected Contributions: • Boosted engagement and expanded our reach throughout the NORAM, APAC, EMEA, and LATHAM regions.• Tripled the growth of the Global Product Learning Team broadened ability to deliver trainings in four languages. • Leading a highly esteemed growing global team of Training Specialists.

Coached, mentored, and guided newly on-boarded employees on business protocol and sales procedures. Provided constructive feedback to employees, prompting skill refinement and increased productivity. Selected Contributions: • Met and surpassed daily metrics and aggressive sales goals through the use of self-created success and counseling plans.Advertising and Marketing Consultant, (2003 – 2008)Deployed diverse advertising programs in yellow page print and online advertising, optimizing the small businesses presences while concurrently generating sales. Demonstrated expertise in online marketing, search engine optimization sales, and Google AdWords Resale. Executed telephone and premise sales, focusing on B2B sales while consistently surpassing aggressive sales quotas. Selected Contributions: • Consistently delivered world class customer service, scoring 100% on customer satisfaction surveys. • Demonstrated field excellence, leadership, and sales expertise, resulting in several Book Leader Awards (2003, 2006, and 2008). • Awarded Internet Sales Leader for two consecutive years (2007 and 2008).