• Responsible for monitoring and controlling the operation of IBM systems, with direct focus in Mainframe, Netview, TSO, RACF, CICS, DB2, JCL, JES2, Service Now, Jira, ITOM and HMC (Hardware Management Console);• Supervision of systems in several locations, including US, EMEA and Japan;• Active participation in activities such as Changes, incidents, RITM’s, IPL’s and recycling of tasks;• Close collaboration with Batch, Automation, z/OS and other teams;• Constant monitoring of jobs running in the system, launching commands check regularly to avoid contentions, spooling issues, or replays that may interfere with the progress development and testing jobs;• Proactively monitor system consoles for unusual conditions to ensure the integrity and normal operation of systems; • Immediate analysis of problems identified through alerts triggered by the systems, resolving and escalating as necessary;• Continuous monitoring of infrastructure and preventive actions to ensure general health of systems;• Identification and documentation of root causes, in addition to the implementation of solutions continuous improvement

Cliente Vale S.AResponsible for supporting the customer's videoconferencing environment. including providing on-site technical support for video and audio issues, scheduling video and audio conferences, tracking and resolving incidents,collecting problem descriptions, log files, data and configuration analysis to determine the root cause of the problems and implement corrective actions / solutions.Support to the client's IT and network engineering teams for knowledge transfer and integration problems.providing installation and configuration of videoconferencing equipment, guiding customers in the use of videoconferencing and audio equipment and softwareExpertise in replacing parts and performing repair activities on systems located at the customer's site.Complete on-site preparation and planning for project delivery, such as solution deployments, configuration changes, increased capacity and upgrades.Working with several technical teams to escalate customer problems and limitations and provide hot fixes. Working with protocols SIP and H323.Providing system administration and technical support for the complete Poly RealPresence Platform, which includes RMX, DMA, RPAD, RealPresence Resource Manager (RPRM), X series terminals, group series terminals, HDX terminals, Trios and other products on the client.

Company: Brasil Center TelecomOperational Support at CSG - Embratel's Supervision and Data Management Center,Activities: support to E1, DPN and NOC technicians, customer service, frad password release, bundle activations, node up schedules, making reports and spreadsheets to control calls.