Raquel Doss Email & Phone Number

With over sixteen years at Verizon Wireless, my tenure as a Customer Service Pro has been marked by a steadfast commitment to customer satisfaction and retention. Our team's expertise in telephony solutions and the application of CSM principles have been instrumental in resolving complex customer inquiries and maintaining high service standards.At the heart of my professional journey lies a dedication to mastering new technologies and enhancing team performance. Contributing to a culture of continuous learning and improvement, I've supported the professional growth of my colleagues, while ensuring our customers always have a positive and supportive experience. Now, I am poised to leverage my competencies in a dynamic new role that continues to push the boundaries of customer service excellence.

Listed skills include Sales, Customer Satisfaction, Customer Retention, and Call Centers.

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  Sr Customer Service Advocate

  Verizon Wireless

  Mar 2007 - Oct 2023

  Verizon Communications Inc., commonly known as Verizon is an American multinational telecommunications conglomerate.Verizon Wireless April 2007 - October 2023Sr. Customer Service Representative Tempe, AZ Remote  Tier-one technical troubleshooting.  Proactively offer upgrades, add a line, accessories, and promotions. Coach new representatives transitioning into their roles. Facilitate daily, weekly, and monthly training. Assist with escalated calls. Provide live assistance to peers and representatives. Defeat the repeat callers by ensuring a resolution is met. Prevent churn by providing save options to the customer.

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  Denver West High School

  3.5