Raquel Espinal Email & Phone Number

Milan, Italy, It

• Import and distribution of jewelry to retail, wholesale and e-commerce accounts in the US, Canada and the Caribbean • Expedite purchase orders to the Italian headquarters, receiving and stocking inventory• Conduct periodical and year-end inventory of jewelry stock• Process sales orders and shipments of merchandise to flagship stores, wholesale accounts and to/from trunk shows and PR events• Quality control of all incoming merchandise• Prepare duty drawback claims

Us

• Check for accuracy of item against what was ordered and verify exact match in specified style • Verify that packing slips match product shipped according to Receiving Memo • Record all violations in the system if there is a problem with the shipment • Receive, verify, and properly book all jewelry in accordance with company standards • Reconcile all PO issues with the buying office • Process all merchandise to be returned to the vendor in accordance with company standards by properly packing the merchandise and updating the system once the merchandise leaves the building

Us

• Addressed the needs and wants of customers by providing accurate merchandise information • Resolved inventory problems by reviewing merchandise that entered store and worked with vendors to resolve any issues • Counted over 30 precious jewelry vendors daily • Processed memos using company system for trunk shows, viewing merchandise, and photo shoots • Tracked all precious jewelry coming in and out of the store • Ran a weekly report of all pieces over 75 thousand dollars • Assisted in the daily task of opening and closing the sales floor • Thoroughly trained new hires on inventory standards • Performed administrative work including but not limited to: making copies, sending faxes, and answering a multi-line phone system • Supported over 16 sales associates in the Precious Jewelry department • Maintained the highest level of customer service and client confidentiality

• Used customer service skills to accommodate patrons and recommended what suited them best • Utilized bilingual skills in order to assist foreign clients with their needs • Maintained and organized the store in order to provide the best customer service to our clients • Managed large sums of money and closed registers at the end of the day

• Reviewed resumes of potential candidates to be hired as Financial Service Representative and scheduled interviews• Assisted the manager with the interviewing process for future interns• Input new information and updated the recruiting database using Microsoft Access