I am a Cloud Service Delivery Manager for OpenText overseeing the implementation and delivery of one of our cloud-based solutions, OpenText Legal Hold--an automated litigation hold notification and data preservation system. Providing efficient and integrated solutions, reducing costs, and mitigating risks for customers are my primary focus as well as delivering excellent customer service through attentive communication and strategic planning. Additionally, I help to create, organize, and manage e-learning for our Legal Tech products through technical writing, video script writing, and creation of on-demand videos for OpenText Legal Hold as well as our e-discovery solutions OpenText Axcelerate and OpenText Insight. Prior to becoming a service delivery manager, I spent 12 years as a legal software trainer for all 3 OpenText Legal Tech products, Insight, Axcelerate, and Legal Hold and four years as a Project Manager in e-discovery and litigation technology, supporting clients and internal staff on a wide range of data management projects.Skills: Customer service, training, relationship building, technical writing, LMS management, videos and scripting, product enhancement, reporting, problem solving, technical support, data management, project management.Specialties: OpenText Legal Hold, OpenText Axcelerate, OpenText Insight, Camtasia, Absorb LMS, Adobe Captivate, Articulate.