Raquel Hernanz Email & Phone Number

Ireland

Buyer members self-served learning transitionTraining communications

Ireland

I am responsible for overseeing a rolling portfolio of customer onboarding projects, ensuring that each account is successfully and promptly onboarded within 30 days. This involves working closely with Relationship Managers, Account Executives, and Instructional/Learning Experience Designers to deliver high-quality training on the Sales Navigator platform.

County Dublin, Ireland

With over a decade of experience teaching Spanish as a second language (ELE), I pursued my goal of focusing on teaching for a few years while attending college. Learning is a lifelong journey, and I love being able to challenge myself.As a Teacher of Spanish as a Second Language, I am responsible for designing lesson plans and developing classroom.

Ireland

• Oversee the team’s daily responsibilities. My main goal was to ensure that each teammate had the necessary tools and support to exceed market goals while also promoting employee development and success.Strengthening.
• Shortlisted as Industry Professional of the Year (Team Leader) CCMA.
• Increased teammates' engagement by 20% through direct leadership in internal Pulse… Show more Oversee the team’s daily responsibilities. My main goal was to ensure that each teammate had the necessary tools and support.
• Increased teammates' engagement by 20% through direct leadership in internal Pulse Survey.
• Achieved 0% error rate in handling KYC reviews for three consecutive months, leading to an internal award.
• Exceeded the Net Promoter Score (NPS) target for the market, resulting in an internal award. Show less

- Analyse and evaluate representative phone calls, provide written and verbal feedback to agents and Team Leader, identifying bottom performers and facilitating coaching- Participate in calibration sessions to ensure consistency in quality assessments.- Run learning needs analysis and design and deliver learning sessionso Company Award for work as Quality.

Ireland

- Help and educate customers on the daily issues of a PayPal account, advise them about the protection or inform them about PayPal on their business.- Content Champion: Collaboration with Content Department keeping internal product data base updated - Company Award for creation of a Content Newsletter to update ES CS teammates. Newsletter shared with other.

Professional Diploma In Digital Learning Design, Distinction

Certified and highly skilled Digital Learning Professional

Diploma, Learning & Development Practice

Train The Trainer, Qqi Certification For The Special Purpose Award, (Nfq Level 6)

Bachelor’S Degree, Sociology

(HETAC Level 8)

Spanish Teacher As Second Language, Languages And Teaching

Fetac Level 6, Social Work