SITUSAMC – HOUSTON, TXVICE PRESIDENT – OPERATIONS APR 2013 – PRESENT• Directed and oversaw diverse business unit operations, focusing on strategic planning, financial performance, and process optimization.• Collaborated closely with executive leadership to identify areas for improvement and implement strategic solutions, such as establishing the Offshore Shared Services Department, resulting in increased scalability and revenue.• Developed and nurtured client relationships, driving significant revenue growth by delivering customized solutions and value-added services.• Provided leadership and mentorship to teams, ensuring the consistent delivery of high-quality services that exceed client expectations.• Managed departmental data analysis, budgeting, profit and loss (P&L) tracking, training initiatives, and business planning to foster a culture of continuous improvement.• Spearheaded initiatives for organizational redevelopment to adapt to market dynamics and enhance operational agility.• Take charge of Asset Management inspection processes, refining workflows, and implementing automated systems to improve efficiency and accuracy.• Guided financial review and analysis of investment properties to optimize asset returns and support.

SITUSAMC – HOUSTON, TXPROJECT MANAGER NOV 2010 – MAR 2013• Orchestrated project pipelines, team assignments, budgeting, invoicing, and client communications, ensuring streamlined project delivery and client satisfaction.• Provided mentorship to junior analysts, fostering their professional growth, and spearheaded the establishment of the Field Audit Site Inspection (FASI) team. Oversaw training, process development, and travel coordination for team members.• Supported internal social committees, driving employee engagement initiatives, and cultivating a positive work culture conducive to collaboration and productivity.

SITUSAMC – HOUSTON, TXPROJECT COORDINATOR MAR 2006 – OCT 2010• Provided comprehensive support to loan origination and due diligence groups by preparing appraisal summaries, conducting market research, and managing documents, ensuring efficient workflow and adherence to deadlines.• Conducted thorough reviews of lease abstracts and performed property inspections across diverse property types including multifamily, office, retail, and industrial properties, ensuring accuracy and compliance with industry standards.• Cultivated and maintained strong client relationships, fostering trust and satisfaction, while also contributing to marketing efforts and internal project tracking initiatives to support overall business objectives.