Raquel Robinson, Mba,Phr Email & Phone Number

Los Angeles Metropolitan Area

Western Pacific Region

o Internal consultant supporting over 75 branches and onsites nationwide to audit and evaluate the process landscape and target operating model, diagnose and solution root cause issues using lean six sigma methodology and toolso Lead business improvement projects focused on process optimization, performance management, resource capacity/productivity, P&L eradication, customer satisfaction, and cost to serveo Contribute to the continued evolution of OPEX’s triage program through content creation and best-practice sharing o Assist Senior leadership to translate corporate strategy into practical goals and initiatives for our field teamsKey accomplishmentso Award recipient for Adecco’s national employee recognition program- Champion’s Circle- in H2 2022. o Led a company- wide associate retention project resulting in reduced turnover for 61% of our pilot onsites throughout the countryo Entrusted as project manager lead for company- wide transformation in 2021, interfacing with stakeholders of all levels through the project cycle to integrate a new target operating modelo Served as an internal consultant for one of Adecco’s largest customers, providing operational excellence support with the following: process standardization, SOP documentation, root cause analysis, training curriculum development, MBR support, and much more. These contributions supported Adecco’s strong RFP response, resulting in continued business.

United States

o Served as a Change Agent and Way of Work trainer for 34 branches and over 100 colleagues throughout the West Region o Collaborate with field delivery teams to identify performance gaps and develop individualized performance management plans

El Segundo, Ca

o Oversaw full cycle recruitment, operations, and onsite activities for one of Adecco's national clients, fulfilling skilled administrative positions within the financial services industry. o Primary point of contact for up to 100 employees and 5 hiring managers

Los Angeles, California

o Full-cycle recruitment for Adecco’s West Los Angeles market servicing 45+ transactional and national customers and hundreds of working associateso Expanded business and increased sales for key accounts by as much as 5x’s in a single quarter through rapport- building and “white- glove” customer service o “High Five Fridays” acknowledgement recipient; Received national recognition from Adecco’s North America President for outstanding customer service

Cerritos, Ca

Michael Gerald LTD is a wholesale menswear apparel company and private label manufacturer based out of Cerritos, CA. o Effectively managed the full purchase order cycle for the company’s largest multi- million-dollar accounts such as Tilly’s, Sears, and Target, successfully contributing to sales growtho Increased operational efficiencies resulting in cost savings for the company

Now and Zen productions is a live events production company that supports strong brands such as Nike and Beats by Dre. o Provided production assistance and logistical support to Nike's executives, professional athletes, and celebrities at kick- off shows, press events, product launches and corporate meetings, both domestically and internationally

Master Of Business Administration - Mba

Human Resources Development

Bachelor Of Science, Psychology