Raquel Salgueiro Email & Phone Number

*Development of documentation (test plan), according to Technical Specification or Functional project;*Functional Testing of applications and processes (new feature, regression, acceptance tests);*Test in web environments;*Testing websites in mobile;*API Testing;*Defect Management (detection, report and follow-up and support in resolution of defects);*Working in an Agile team environment (Scrum);*Communication with developers and user support team;*Setup and continuously improve QA/Testing processes in accordance with company-wide standards and practices.

Portugal

*Development of documentation (test plan), according to Technical Specification or Functional project;*Functional Testing of applications and processes (new feature, regression, acceptance tests);*Defect Management (detection, report and follow-up and support in resolution of defects);*Working in an Agile team environment;*Communication with developers and user support team;*Setup and continuously improve QA/Testing processes in accordance with company-wide standards and practices.

*Lead, teach, onboard and evaluate new resources;*Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with managers;*Build the annual training program;*Teams monitoring and follow-ups;*Preparation and analysis of quality reports;*Provide personalised improvement plans;*Creation and preparation of training contents and manuals for the formative plans;*Management of the company's online training application;*Usage of Jira platform to receive and answer to requests made for the Quality Department;*Usage of Jira to report issues to the IT team when some problem appear in the apps used on the Training and Quality Department;*Elaborate and update call evaluation scales;*Trainer in the Behavioural area in the following subjects:Telephone Skills | Emotional Intelligence | Leadership and Team Management | Negotiation and Conflict Management Techniques | Time and Stress Management | Quality Auditors;*Maintenance and follow-up of the Quality Management System of the company, ISO:9001 and respective internal and external audits;*Documentary revision of the integrated management system.

PT Comunicações | MEO*Trainer in the Behavioral area in the following subjects:Telephone Skills | Emotional Intelligence | Teamwork | Coaching Techniques | Feedback Techniques | Leadership and Team Management | Negotiation Skills and Conflict Management | Time Management;*Survey of training needs and preparation of training plans;*Creation and development of training contents and manuals;*Preparation and monitoring of the integration and training plan of new resources;*Performance evaluation and talent management;*Recruitment and Selection of IT profiles: Analysis of applications, application of psychometric tests and group dynamics, and their correction and evaluation, interviews and feedback;* Administrative Management: booking of accommodation and travel, allocation of work tools, reception and management of phone calls and emails, scheduling and preparation of meetings, management of finances, team planning (schedules, tasks and holidays/day off), indicators and monthly reports.

PT Comunicações | MEO*Elaborate and update call evaluation scales;*Listening, analysing and evaluating calls made by contact center agents;*Validation of processes and identification of improvement points;*Qualitative analysis with impact on the final Customer;*Preparation and analysis of operational reports;*Creation of internal quality evaluation processes;*Follow up quality compliance in the operations;*Integration and training of new auditors.

TMN*Answering customer calls: Customer Support 1696, TMN Empresas and Billing and Collection;*Making calls to Customers to offer and disclose new products and services;*Conducting satisfaction surveys;*Complaints management;*Integration of new employees.

*Construction and promotion of advertisements;*Analysis of applications;*Telephone contacts in order to assess the candidates' level of interest in the projects and to schedule interviews;*Conducting interviews and feedback on the applicant to the Client;*Inserting and updating the company database;*Clarification about contractual and legal issues;*Administrative Management: Preparing contracts, social security and health insurance registrations, support in salary processing.*Receptionist: Reception of clients and answering the phone; organizing and updating various files, dossiers and archives; sending, receiving and forwarding documentation by mail, fax and email.

Master'S Degree, Social And Organisational Psychology, 15

Certificate Of Pedagogical Competence, Initial Pedagogical Training Of Trainers Course

Software Testing Masterclass (2022) - From Novice To Expert, Https://Www.Udemy.Com/Certificate/Uc-E891Dede-C42D-482F-9Fe5-E704D75661Fe/

Jira Agile Project Management For Beginners-Bonus Confluence, Https://Www.Udemy.Com/Certificate/Uc-Bd8D0F02-7Bed-4B16-807D-2F7C43E635A8/

Professional Training In Leadership And Team Motivation

Personal Image And Communication With The Client

Time Management And Work Organisation

Human Resources - Payroll Processing

Adaptation To The New Iso 9001:2015 Norm

Coaching And Communication

Emotional Intelligence

Artificial Intelligence (Ai) In Software Testing, Https://Www.Udemy.Com/Certificate/Uc-Aa485B00-283D-41B6-Bcc7-4774Ddae25E8/