• Assist and retain American Airlines high value members both in inbound calls and outbound calling efforts • Gather feedback from our top high value members to collect data for our Executives to better and evolve our airline.• Diffuse escalations by listening to high value member concerns and presenting a solution beneficial with both the member and company’s interests in mind. • Mentor representatives with a solution driven mentality in complex situations.• Assist other departments including but not limited to RSD, CK, CR, System Support, Web services, Airpass with any needs to care for our members.

• De-escalate irate members by developing resolutions addressing their concerns. • Assist representatives by guiding them through complex issues collaborating on creative solutions• Assist other departments including but not limited to RSD, CK, CR, System Support, Web services, Airpass with any needs to care for our members.• Assisted our Partners by providing information and clarification on company policies and procedures. • Consistently scored 95% and above on all call reviews

• Assist members by attending to their needs on all inbound calls including but not limited to posting missing flights, profile updates, elite benefits questions and concerns, challenges and promotion handling.• Assisting other departments on caring for members by providing information, clarification and assistance on member accounts.

• Responsible for meeting daily and monthly goals.• Responsible for managing staff and doctors, overlooking and ensuring smooth office flow.• Responsible for Treatment Plan presentations, discussing financial options• Responsible for maintaining a high case acceptance• Responsible for maintaining A/R above 98% percentile• Responsible for training new hires• Provide exceptional customer service• Responsible for smooth and efficient overflow of patients• Ensure regular generation of required reports• Balance day sheet and prepare and take to bank deposit at end of every business day• Ensure proper coordination with the billing agency and all required • Reports/documents submitted correctly and on time• Perform daily huddle each morning and report information required• Update fee schedules• Input insurance payments and EFTS• Submit predeterminations• Perform post-operative calls to patients• Assist breaking down of operatory when needed• Responsible for the proper entry of information in the Practice Management Software

• Responsible for obtaining insurance data and educating patients regarding insurance benefits• Responsible for smooth and efficient overflow of patients• Ensure regular generation of required reports • Ensure proper scheduling of patients in accordance with scheduling directives • Balance day sheet and prepare and take to bank deposit at end of every business day• Ensure proper coordination with the billing agency and all required reports/documents submitted correctly and on time• Immediately act on problems relating to utilities, equipment, software, etc. by coordinating with people concerned• Maintain an appropriate professional appearance and demeanor in accordance with company policy• Perform daily huddle each morning and report information required • Update fee schedules• Input insurance payments and EFTS• Manage hygiene schedule• Submit predeterminations• Perform post-operative calls to patients• Assist breaking down of operatory when needed• Responsible for the proper entry of information in the Practice

• Shimmer Company Secretary• Maintained records and reported data on company progress• Worked with Excel

• Sales associate, Cashier, Fashion Expert, Floor sets, Visuals• Customer service: Greeted customers, recommended merchandise, quoted prices and discounts, performed transactions, primary goal was the overall satisfaction of customers• Set up display of merchandise• Maintained sales records for inventory control purposes ** Received three promotions in a three-year period