Raquel Ulate Castro Email & Phone Number

• I'm responsible to create and design slides of the data to effectively tell the story for the right audience level.
• Handling of track, monitor, and report campaign performance activities and provide insights.
• Responsible for tracking of marketing plans and sales campaigns including emails, landing pages, blogs, marketing content, sales collateral, client case studies, meetings and events.
• Clients management and developing close working relationships with them, therefore customer acquisition and retention.

• I delivered process improvement projects to improve SLAs and QA. As a team we exceeded KPI expectations.
• Stakeholders management, following project's timeline and create process.
• Manage direct reports performance and career development. Assist in service expansion or transition activities into the team.
• Responsible for the pre-payroll and I define the team goals, priorities and projects towards the achievement of the company strategy.

Heredia, Costa Rica

• Floor Support (25+ agents). I Delivered different tools for driving their goals (KPIs), like a technical support, feedbacks, training, coaching and data analysis.
• Handling of salesforce, workday, teamdot, jira, data studio, asana, google sheets, smartsheet, sprinklr and others tools.

Alajuela, Costa Rica

• Management of daily, weekly, & monthly sales metrics, building of the customer database, strategic alliances, development marketing, e-commerce, sales campaigns.
• D.I.A.S Program coordinator and panelist of national events for the brand such as ExpoConstrucción expo Vivienda.

Alajuela, Costa Rica

• I built and restructured the production department which improved communication with management, we achieved quality objectives in the export, SLA and the delivery deadline.
• Built 80% of the efficiency indicators of the company.
• My team developed logistic of labeling flow which managed to reduce the time by approximately 40 minutes per package.
• I achieved to decrease the claims by clients per month, therefore we improved the quality.

Santa Ana, San Jose, Costa Rica

• Successfully completing the Internship Program.
• Support on the resolution of queries by customers (inclusion of disabilities, updating of forms, among others).
• Payroll Administration.
• Experience within Payroll processes and Systems.

Alajuela, Costa Rica

• I worked at Banco Nacional for the practice of a technical career.
• Customer and service specialist.
• Management Assistance.
• I Provided administrative support to senior management (Special projects, meeting scheduling and note taking)
• Actively contribute to best practices within the Business Operations.

Marketing/Marketing Management, General

Activities and Societies: Mercadeo con enfasis en Marketing Digital.

Education record

Mercadeo, énfasis en Marketing Digital

Comercio Exterior, Business/Commerce, General

Executive Secretary