Raquel Ulate Castro Email & Phone Number

Costa Rica

• I'm responsible to create and design slides of the data to effectively tell the story for the right audience level.• Handling of track, monitor, and report campaign performance activities and provide insights.• Responsible for tracking of marketing plans and sales campaigns including emails, landing pages, blogs, marketing content, sales collateral, client case studies, meetings and events. • Clients management and developing close working relationships with them, therefore customer acquisition and retention.

• I delivered process improvement projects to improve SLAs and QA. As a team we exceeded KPI expectations.• Stakeholders management, following project's timeline and create process.• Manage direct reports performance and career development . Assist in service expansion or transition activities into the team.• Responsible for the pre-payroll and I define the team goals, priorities and projects towards the achievement of the company strategy.

Heredia, Costa Rica

• Floor Support (25+ agents). I Delivered different tools for driving their goals (KPIs), like a technical support, feedbacks, training, coaching and data analysis. • Handling of salesforce, workday, teamdot, jira, data studio, asana, google sheets, smartsheet, sprinklr and others tools.

Alajuela, Costa Rica

•Management of daily, weekly, & monthly sales metrics, building of the customer database, strategic alliances, development marketing, e-commerce, sales campaigns.•D.I.A.S Program coordinator and panelist of national events for the brand such as ExpoConstrucción expo Vivienda.

Alajuela, Costa Rica

•I built and restructured the production department which improved communication with management, we achieved quality objectives in the export, SLA and the delivery deadline.• Built 80% of the efficiency indicators of the company. •My team developed logistic of labeling flow which managed to reduce the time by approximately 40 minutes per package.• I achieved to decrease the claims by clients per month, therefore we improved the quality.

Santa Ana, San Jose, Costa Rica

Successfully completing the Internship Program.•Support on the resolution of queries by customers (inclusion of disabilities, updating of forms, among others).•Payroll Administration.•Experience within Payroll processes and Systems.

Alajuela, Costa Rica

I worked at Banco Nacional for the practice of a technical career. •Customer and service specialist. •Management Assistance.• I Provided administrative support to senior management (Special projects, meeting scheduling and note taking)• Actively contribute to best practices within the Business Operations.

Marketing/Marketing Management, General

Activities and Societies: Mercadeo con enfasis en Marketing Digital.

Education record

Mercadeo, énfasis en Marketing Digital

Comercio Exterior, Business/Commerce, General

Executive Secretary