Raquel Wright Email & Phone Number

Des Moines, Iowa, United States

*Support customers and dealers in Portuguese and English in a contact center environmentInvestigate large data sets to support customer and dealers with issue and questions from Operation center platform and 3rd part. *Mentoring new agents from different countries *Performed audits and coach of CSR's using Enghouse system and keeping scores of their development*Manage multiple task while we complete daily task.*Provide support via multiple channels (telephone, email, and… Show more *Support customers and dealers in Portuguese and English in a contact center environmentInvestigate large data sets to support customer and dealers with issue and questions from Operation center platform and 3rd part. *Mentoring new agents from different countries *Performed audits and coach of CSR's using Enghouse system and keeping scores of their development*Manage multiple task while we complete daily task.*Provide support via multiple channels (telephone, email, and tickets)*Effectively document each interaction within the Case & Contact Management System.*Collaborate to development mentoring program that was implement successfully *Improve the translation help files to customer*Collaborate to translate a training to Brasil dealers and customer*Assisted on John Deere Operation Center that provide tools to help our customer to set up, plan, monitor and analyze the work.*Knowledge of Microsoft Office products.*Effective presentation and communication skills*Strong interpersonal skills*Creative mindset to explore and try new training, auditing, and coaching methods*Experience onboarding, coaching and developing employees Show less

Des Moines, Iowa, United States

Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materialsDrive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.Collaborate with the internal team to ensure a safe and… Show more Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materialsDrive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.Collaborate with the internal team to ensure a safe and on-time departure Show less

Des Moines, Iowa, United States

Cultural Exchange for 1 Year living in IOWA with an America Family to improve my English and to know a new culture.

Certification, Neuroscience

Study of how the nervous system develops, its structure, and what it does. Focus on the brain and its impact on behavior and cognitive.

Speech Communication And Rhetoric

Speech communication prepares students to speak eloquently, write clearly, interpret the meaning of language, listen effectively.

Class, Aviation/Airway Management And Operations

The Flight Attendant is responsible for ensuring the safety, security, and comfort of airline passengers. The Flight Attendant provides.

Education record

Business Hospitality, Business And Social Skills