As Marketing Manager, I manage the consumer offer to attract customers and coordinate the Sales and Marketing teams. Among my main functions are: ➊ Propose commercial actions that increase the customer base. ➋ Set and monitor the sales objectives by channel: own stores, franchises, online, telesales and operations.➌ Carry out market analysis (sizes, quotas, segment). ➍ Detect business opportunities. Achievements: ★ I coordinated the fiber launch and increased… Show more As Marketing Manager, I manage the consumer offer to attract customers and coordinate the Sales and Marketing teams. Among my main functions are: ➊ Propose commercial actions that increase the customer base. ➋ Set and monitor the sales objectives by channel: own stores, franchises, online, telesales and operations.➌ Carry out market analysis (sizes, quotas, segment). ➍ Detect business opportunities. Achievements: ★ I coordinated the fiber launch and increased sales by 20% in 6 months leading and implementing an ad-hoc plan with Sales, Finance, Brand and Communication. ★ I increased soccer and TV sales by 30% in 3 months through the use of high-value promotions for the client. Show less

I was in charge of coordinating the team responsible for analyzing and evaluating the 350 business requests we received each year and managing transversal projects with a team of up to 14 consultants. Another important functions were:➊ The organization and communication of events with technological suppliers.➋ The completion of the company's 5-year Strategic Plan and managed cross-cutting projects with equipment of up to 14 consultants.➌ The negotiation with suppliers for the… Show more I was in charge of coordinating the team responsible for analyzing and evaluating the 350 business requests we received each year and managing transversal projects with a team of up to 14 consultants. Another important functions were:➊ The organization and communication of events with technological suppliers.➋ The completion of the company's 5-year Strategic Plan and managed cross-cutting projects with equipment of up to 14 consultants.➌ The negotiation with suppliers for the elaboration of RFPs, RFIs.Achievements:★ Launched and coordinated innovation events with Nokia-Siemens, Huawei, Ericsson, Alcatel-Lucent★ Implemented a business process that reduced response times by 30%.★ I successfully led projects of more than 2M euros that implied an improvement in the satisfaction of 15% of mobile clients and a reduction of 20% in operating costs. Show less

I led projects aimed at improving customer satisfaction by managing a team of 4 consultants and using 6 sigma methodology. Achievements: ★ I implemented a new provision process that reduced customer incidents by 15%. ★ I improved the customer experience by reducing Telefónica's provisioning times by 30%, leading a transversal project.

I coordinated the activities carried out in other countries of the group for the launching of network services. It was the interface with Presales for the realization of technical economic studies and also visited the Corporate clients. Achievements: ★ I coordinated the launch in 2005 of the Wanadoo TV services and the "All Inclusive" offers. ★ Launched the IP-VPN connectivity solutions for Companies.

Responsible for the maintenance, installation, migration and administration of Databases and Application Servers.

Responsible for the maintenance, installation, migration and administration of Databases and Application Servers.