Raquel Abiharb Email & Phone Number

Melbourne, Vic, Au

The Case Worker role is work with vulnerable and disadvantaged people and provide Emergency Relief Interviewing, Case Management, Client Service and Administration support for the Doorways Network, ascertaining and providing the appropriate level of emergency relief services and other requirements and engaging in client support or casework where a longer-term requirement is identified.• Engaging clients in a consultation and assessment process to determine their needs, before issuing financial or material aid, assisting with more complex issues•Working proactively with internal and external stakeholders• Maintaining regular contact with case work clients to ensure their needs are being met for a longer period of time.•Working from different offices where there is higher need for case work support.• Forming relationships with colleagues in different offices to enquire case work support is streamline and efficient• Providing immediate emergency relief when the client is not requiring ongoing support• Recognising needs and moving clients to case management support when accessing emergency relief frequently• Assisting with the distribution of material aid

Life Without Barriers has given me the experience needed to understand how the social services side of immigration works. I am more in tune with what clients needs are and how they are settling in the community. Case coordination at Life Without Barriers has given me the opportunity to grow and find my strengths when it comes to social work.• Ensuring clients needs are assessed and identified• Concerning myself with the overall wellbeing of clients and their integration into the community• Being involved in centre activities aimed at encouraging the socialisation of clients• Understanding what areas of social development are important to clients and being able to draw on that knowledge to promote much needed activities and classes• Recognising areas of client integration that are being overlooked• Working in an environment that promotes overall staff well being• Familiarising myself with centre procedures and protocols, specifically the actions taken when helping more vulnerable clients

Super A-Mart is a large furniture retail company, where I currently work as a receptionist in the office. My role includes dealing with customer transactions, handling money, customer complaints, working within time frames and ensuring all tasks are completed effectively and efficiently. I have learnt how to communicate with customers of all backgrounds and help with any enquiries they may have.

AMES Australia has provided me with experience in the development sector by exposing me to different areas of immigration and community development. During my time with AMES I was made familiar with the planning of projects, cultural diversity celebrations, English teaching glasses and the housing system. I also learnt how to work in a professional environment where all members, both staff and volunteers, were working together to make lives better.• Help coordinate functions • Work with new migrants to understand their story• Liase with migrants to establish what they need help with during resettlement• Meet students from an AMES English school and conduct surveys on ideas to benefit their schooling experience• Note taking during important meetings• Volunteer with job search classes: resume building and interviews• Work on a homelessness database for Metro Victoria• Visit current housing situations and determine their accessibility/safety

Plenty Area

During my time at the Commonwealth Bank of Australia, I developed my people skills from dealing with customers on a daily basis. I learnt how to work in a large team environment and was a valued member of these teams. I was also trusted with handling various aspects of the job in a professional manner.• Customer interaction and high levels of customer service on a daily basis• Being trustworthy and honest• Working in a team environment• Develop relationships with customers• Handling large amounts of cash• Successfully completing cash transactions• Meeting sales and service targets on a weekly basis• Developing professional relationships within the bank• Being trained in my Financial Services Certificate and security responses

Bundoora

Customer satisfaction is a top priority when working at Woolworths. I was able to work in a team environment and efficiently manage my time. Consistently working with people helped me to develop my communication skills.• Retail Experience, customer service, registers skills• Effectively arrange and manage stock to be presentable for the customers• Resolve the customer queries, problems and conflicts • Maintain and present store standards and presentations in all areas• Ensure that the customer receiving the highest service• Ensure the loss prevention measures are taken properly• Maintain good relationship with the regular and permanent customers• Give all the information to customers about product regarding to its use, care and operation• Work effectively in a team and also as a team leader• Involved in other various duties in a range of departments

As working at Wendys was my first professional position, I had a lot to learn during my time there. I was able to learn about up selling products, maintain good rapport with customers, food hygiene, and working in a fluid team environment.• Excellent customer service• Sales of products• Register skills• Food hygiene and product knowledge• Maintaining store presentation• Ensure that the uniform was well presented• Knowledge of the working environment• Time management skills

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