Client: Birmingham Bank (UK)As a UX team, we've designed Birmingham Bank's operations portal and the customer's online platform, significantly improving the experience and ensuring complete compliance with regulatory requirements.With the online platform, we've enabled the bank to raise over £30 million in deposits within six months.

Client: Hortifruti/Natural da TerraResponsible for the migration of the ecommerce to the native Adobe Commerce (Magento) platform, incorporating usability and accessibility improvements.

As a Product Designer, I worked in squads on the development of internal projects, with the following main responsibilities:• Communication with stakeholders to understand business needs;• Conducting research and defining solutions;• Building prototypes, applying UI and accessibility best practices;• Performing usability tests;• Creating handoffs, overseeing and validating development;• Monitoring usage metrics and user behavior;• Proposing improvements and adaptations;• Participating in Scrum ceremonies.I also contribute content to the Orange Juice community by writing articles and social media posts.Key tools used: Figma | Loop | Azure | Microsoft Clarity

As a technician, I was responsible for overseeing nine regional teams, with the following main responsibilities:• Conducting research for the development, standardization, and improvement of processes;• Managing monitoring data and equipment;• Developing and guiding task flows;• Monitoring and controlling team activities;• Validating, testing, and suggesting improvements to internal systems.One of my key contributions was the creation of the Probe Calibration Guide, focusing on concise and visual instructions. This resulted in standardization and improvements to the calibration process for all company departments, leading to a reduction in data loss due to invalidation.