Raquel M. Anderson Email and Phone Number

Develop and Manage Sales Certification Program in collaboration with practice SMEs and partner network.Define sales training program scope, objectives, and success metrics.Develop and manage sales training communications plans.Develop and overall learning strategy and implementation plan for cross-functional selling to increase sales teams' knowledge of the firm's service offerings to drive growth.

Focus on developing organization-wide learning strategies, roadmaps, processes, and guidelines to position the organization for continuous growth.Lead organization-wide project teams for the statewide Equity Change Plan Initiative focused on developing training programs on subjects such as equitable hiring practices and cross-cultural communication.Conduct change readiness assessments, analyze deficiency and lack of process to benchmark the organization's current state, then design curriculum to address the skill gap.Develop a comprehensive culture change plan that includes a training program, communication strategy, and leadership development program to ensure the organization is on track to achieve desired outcomes. Lead agency-wide Tactical planning initiative focused on implementing a Skills Inventory to foster collaboration across silos.

- Utilizing the A.D.D.I.E method I developed a comprehensive system-wide training program (written material, templates, training website, LMS video program, in-person, and web-based training sessions) from the ground up.- Assess departmental recruiting and retention practices to determine if they align with the organization's strategic plan and facilitate programming to address employee onboarding, professional development, and diversity recruiting strategies. - As the lead software implementation manager, I created an 8-week implementation program plan for all administrative users (Employer Relations staff, Office Managers and Assistance, Career Counselors), consulted with IT, and assisted with a comprehensive marketing strategy to engage both students and external stakeholders in the transition.- In a central department part of my role is to support team members through coaching, encouraging, and tracking progress on the development of their training or engagement projects, programs, and/or materials.- Focus on increasing the employment community's awareness of the university's exemplary programs by analyzing data to measure the success of projects, alumni recruiting talent from the university, and staying up to date on employment trends. - Devised enterprise-wide social media marketing campaign to engage students with Career Services through Linkedin, Facebook, and Twitter.- Strategize with local, national, and international employers on ways to effectively recruit and creatively increase brand visibility on campus.

- Developed and implemented various processes and practices to increase efficiency across departments. - Combined patience, persistence, and strong customer service skills to troubleshoot hospital needs.- Developed and maintained online training and performance support materials accessed by internal staff.- Oversaw the planning, implementation, and evaluation of all training programs for unit employees.- Maintained a high level of organization to accommodate a fast paced working environment. - Continuous interaction with hospital leadership teams to determine resolutions for individual units needs.- Resolve multiple issues simultaneously. Interview and train new Coordinators. - Comply with Federal wage and hour laws, union contracts and budget constraints.

- Supervised 15 staff members, provided routine feedback, and established an environment of open communication at the 24-hour facility. - Enhanced and facilitated state-mandated employee training sessions. - Produced an extensive documentation protocol for staff to track residence program plan to ensure compliance with state requirements. - Program plans were established to assist residents with successful integration back into the community.