Raquel Cole Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Grow your real estate business with the MRI PropertySuite CRM. Empower your sales team with fully customisable residential, commercial, and rural real estate software so you can focus on selling more.

Auckland, New Zealand

PropertySuite is a fully integrated, cloud based software application provider that specialises in the real estate sector. More than just a CRM solution, PropertySuite provides you with an operating system to transform the way you run your business and connect with clients and suppliers.Property Suite was acquired by MRI Software in 2022.

Auckland, New Zealand

I bring a wealth of knowledge and experience from my previous Operational roles in the Telco and IT services industries. As Sales & Business support, I reported to the Managing Director. I actively contributed to the achievement of business and sales targets. Provided ownership of documenting and delivering training, and support of key business systems to encourage adoption and compliance across the business.I'm was responsible for establishing and implementing ABC Business sales ongoing service improvements which included process and systems improvements through automation, standardisation, and consolidation. I also provided IT support, systems, and tools support for our national team.Coordination of national recruitment and induction of new brokers, assisting in their development through training and coaching. Worked closely with marketing and sales administration to ensure a consistent and high-quality service to the business partners and brokers.http://www.businessesforsale.co.nz/

Auckland, New Zealand

I was one of two people responsible for supporting an IT services national team of 50+ Sales and Pre-sales professionals, including providing a single point of contact for customer's internal and external alike. Overseeing branch requests, keeping them informed and updated on new products and services. Worked with Service Delivery teams to ensure a consistent high quality of customer service when provisioning new clients.

Auckland

Raquel Cole Jewellery started out as a hobby in 2004. My focus was to offer affordable NZ handmade jewellery, specialising in wedding designs. Over a few months I engaged with a number of retail outlets and soon had my jewellery stocked in 6 outlets throughout New Zealand. To further market my product I also invested in my own website, which once established I continued to managed myself.**Key Responsibilities**- Design and create Jewellery.- Prepare marketing material.- Supply and stock retail outlets.- Accept consignment requests (custom orders).- Provide customer consultations.- Create a customer database to track sales.- Generate sales reports.- Carryout marketing analysis and research.- Manage stock levels and wholesale purchasing of supplies.- Manage website development and maintenance.**Key Achievements**- Successfully established and managed my own business.- Managed an event that showcased local businesses, and was attended by 250 members of the community.- On behalf of the Kumeu Arts Centre, I managed a local community market that operated from Oct 05 until Apr 07.

Auckland

Gen-i is an Information and Communications Technology (ICT) solution and managed network company, that provides high-end managed services to corporations and governmental departments across NZ and Australia. The Transition Team is a core delivery group within Marketing and Operations who own the end-to-end transition of clients and services for the Operational Delivery groups. As a Transition Manager I was responsible for establishing, developing and maintaining effective relationships with my stakeholders. I was required to engage impacted teams, to understand their business requirements and provide guidance and consultation to ensure the solution could be operationally supported effectively. I had to ensure that current processes and governance frameworks were followed, and obtained operational acceptance of the final solution prior to market launch.*Key Responsibilities*- Ensure that a transition is executed in a professional and judicious manner by providing the overall governance of projects into the operational support teams. Own the end-to-end transition of clients and products into the operational teams.- Provide support for the teams engaged in the Service Transition. - Work with key stakeholders, to determine requirements/capabilities required to successfully transition the clients and products into support.- Ensure issues, risks and deviations are reported to the appropriate decision makers.- Plan, facilitate, identify resources to ensure that the requirements are effectively identified.- Undertake post implementation reviews including project outcomes and client satisfaction.*Key Achievements*Lead Transition Manager for the successful launch of Products, some of which included:- Digital Media Signage, Ready Cloud Mail, Microsoft Lync, Cisco and Nortel IPTel products.- Managed Services: Network LAN, WAN and Internet Services.In 2011 I accepted a promotion to Team Leader, responsible for a team of 6 Transition Specialist and Managers.

Auckland

This was a short-term contract where I was required to create and document the security procedures within the Telecom (SOC) Security Operations Centre. I worked with the security teams, gathering requirements to assist with documenting the Teams daily and weekly operational schedules, and to write new procedures for these network health checks. Some of these checks included regular customer backups, password maintenance and system/tool user work instructions.**Key Responsibilities**- Collaborate with security teams to identify document requirements.- Design and document the operational tasks at a work instruction level.- Facilitate end user testing of documented work instructions.**Key Achievements**Developed and produced an operational document that described the daily/weekly Operations procedures to be carried out by the security teams for its managed customers.

Auckland

This was a short-term role covering staff maternity leave. I managed the client billing and revenue reporting for the Gen-i shared services group, delivered via the Telecom NZ Service Delivery Platform. I was required to manage and coordinate the monthly billing processes for each of the Service Delivery Lines. This involved the collation of all billing data (using automated systems), billing reports, quality assurance and validation of Telecom customer contracts. Manual processing was required for the billing for new and existing clients for project work and MAC's (Move, Add, Change). I also managed, produced and distributed regular monthly, and on request, management reports to the Account team and Service Line Managers.A key aspect of this role was to manage and resolve account and billing queries. I supported the implementation engineers, project teams, and investigated contract or billing issues sometimes under immediate request.**Key Responsibilities**- Work and liaise with other groups within Telecom and Gen-i.- Ensure accuracy of billing data entered into internal systems.- Check new customer statements to ensure billing implemented accurately.- Audit customer billing against current service contracts.- Action and resolve customer billing queries.- Create and maintain billing processes and quality assurance.**Key Achievements**During a contract audit, I identified a number of billing errors which resulted in account charges being backdated to the customer, and a financial recovery to Gen-i in the order of $60,000.00 - $100,000.00 of unbilled services.

Auckland

I was a project subject matter expert with the objective to upgrading Telecom's existing internal fault management system to manage both their own internal and external customer premise equipment (CPE). This involved designing new screen forms and functionality within the application software, and scenario testing these with end users.I worked alongside database analysts to ensure the added functionality was implemented, and that the project was meeting the requirements prior to the operational launch.**Key Responsibilities**- Implement software enhancements based on project requirements.- Perform end-to-end user testing prior to operational launch.- Update and maintain company wide training documents.- Provide internal company staff training at Telecom.- Provide on site and phone support to operational end users after project completed.- Create and test Asset Reporting functionality for Vendors.**Key Achievements**- Develop user guidelines and operational support documentation which was published on the company Intranet.- Successfully launched the Asset Manager enhancements and generated reporting templates for Vendors.

Auckland

Auckland

Auckland

Auckland

Auckland