With 10+ years of Customer Success & Employee Training Account Management experience, I am passionate about delivering outstanding learning experiences for customers and employees within retail locations that align to company goals. My client-facing experience and drive to deliver a true customer-centric experience has helped train over 400+ field sales reps and clients in 3 major Bay Area territories, drastically improving sales in high-value regions. I am an enthusiastic self-starter who communicates clearly, is able to jump into multiple roles quickly, and effectively manage the many facets of a project needed to launch successfully. In the short time that I’ve been involved in the industry, I’ve represented many brands, services, and products. Providing product information, product sampling, product troubleshooting, territorial training and account management. I love undertaking difficult tasks, breaking down the barriers and finding solutions.
Pillar Of Leading Light
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Account ManagerPillar Of Leading Light Mar 2021 - PresentLas Vegas, Nevada, United StatesEnhance brand visibility and recognition for clients' products and servicesLead onboarding and training for new team membersOrganize and coordinate regular team meetings and communicationCapture and document client success stories for internal and external useCraft and share motivational posts to inspire team performance and moraleDesign and implement upselling strategies to drive revenue growthDevelop and update comprehensive training materials and resources
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Territory Account ManagerLg Electronics Dec 2018 - Feb 2020Oakland, CaliforniaDesigned and deployed regionally relevant marketing strategies for over 45 carrier stores increasing sales > 35% within a 1-year period Coordinated trainings per account with major retailers to deliver 25+ weekly training sessions with T-Mobile, AT&T, Verizon, Sprint, Metro PCS, Cricket and Boost Mobile. Managed all field ops administering key activities for training facilitation including scheduling training sessions, managing paperwork to accredit field sales employees, developing training content, and maintaining rosters of completed trainees.Designed weekly contests to drive new sales strategies at stores on-site.Developed reports, dashboards and action plans of current product trends in the marketplace to maximize development of sales strategies.Exceeded KPI quarterly sales goals -
Account ManagerGoogle Jul 2016 - Dec 2018San Francisco Bay AreaTrained Best Buy staff and managers on Google's products and service. Contributed to the department's sales initiative, increased company's sales in the key market by 42% within a 6-month period. Designed and deployed strategy for successfully improving customer service case management. Collaborated with on-site store managers to provide ongoing market trend education on Chromebooks.Step-by-step upselling strategy with brick-and-mortar customers to full satisfaction which minimized return rates by 15% over a 1-year period. -
Customer Success ManagerBeats By Dre Jul 2014 - Jul 2016San Francisco Bay AreaIncreased sales and brand awareness of client's products. Conducted monthly product and new hire training. Developed meaningful in-store relationships with retailer and store associates to improve sales channels. Completed all administrative duties and reports such as scheduling team meetings, documenting success stories and writing motivational post.
Raquel Collins Skills
Raquel Collins Education Details
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Audio Technology
Frequently Asked Questions about Raquel Collins
What company does Raquel Collins work for?
Raquel Collins works for Pillar Of Leading Light
What is Raquel Collins's role at the current company?
Raquel Collins's current role is Account Manager.
What schools did Raquel Collins attend?
Raquel Collins attended Sae Expression College.
What skills is Raquel Collins known for?
Raquel Collins has skills like Sales, Marketing, Team Building, Training, Music Production, Audio Engineering, Team Coordination, Retail, Team Leadership, Pro Tools, Abelton, Logic X Pro.
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Raquel Collins
Spring, Tx3chevron.com, chevron.com, orionmarinegroup.com -
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