Raquel Collins Email & Phone Number

Las Vegas, Nevada, United States

Enhance brand visibility and recognition for clients' products and servicesLead onboarding and training for new team membersOrganize and coordinate regular team meetings and communicationCapture and document client success stories for internal and external useCraft and share motivational posts to inspire team performance and moraleDesign and implement upselling strategies to drive revenue growthDevelop and update comprehensive training materials and resources

Oakland, California

Designed and deployed regionally relevant marketing strategies for over 45 carrier stores increasing sales > 35% within a 1-year period Coordinated trainings per account with major retailers to deliver 25+ weekly training sessions with T-Mobile, AT&T, Verizon, Sprint, Metro PCS, Cricket and Boost Mobile. Managed all field ops administering key activities for training facilitation including scheduling training sessions, managing paperwork to accredit field sales employees, developing training content, and maintaining rosters of completed trainees.Designed weekly contests to drive new sales strategies at stores on-site.Developed reports, dashboards and action plans of current product trends in the marketplace to maximize development of sales strategies.Exceeded KPI quarterly sales goals

San Francisco Bay Area

Trained Best Buy staff and managers on Google's products and service. Contributed to the department's sales initiative, increased company's sales in the key market by 42% within a 6-month period. Designed and deployed strategy for successfully improving customer service case management. Collaborated with on-site store managers to provide ongoing market trend education on Chromebooks.Step-by-step upselling strategy with brick-and-mortar customers to full satisfaction which minimized return rates by 15% over a 1-year period.

San Francisco Bay Area

Increased sales and brand awareness of client's products. Conducted monthly product and new hire training. Developed meaningful in-store relationships with retailer and store associates to improve sales channels. Completed all administrative duties and reports such as scheduling team meetings, documenting success stories and writing motivational post.