Raquel Corbie-Colon Email and Phone Number
Established metrics within the Contact Center for SLA in accordance with client and business goals.Coach and develop direct reports locally and virtuallyReport Performance metricsManage forecast and scheduling processesDevelop and implement new tatical business policiesAlign business unit to corporate strategiesManage output quality to meet client and associate expectations and satifaction scores.Specialties: Certification in Contact Center Operations Management
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Operations ManagerTobago Information Technology Limited Nov 2014 - PresentSignal Hill, TobagoResponsible for the 211 Contact Centre's Operations Management as well as the IT Literacy and Walk-In Centres Business Unit. Helping to build IT familiarity and literacy across the island through free community access and course offerings. Aiming to create a wave of change across the region in high quality customer service endorsed by the Trinidad and Tobago Ministry of Public Administration's Diamond Division. -
Business ConsultantCorbie Consulting - Independent Management Consultant Sep 2012 - Nov 2014
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Workforce ManagerPscu Financial Services Jan 2007 - May 2012 -
Workforce AnalystCitizens Property Insurance Oct 2006 - Jan 2007 -
Workforce AdminHome Depot At Home Services Jun 2005 - Jul 2006 -
Workforce ConsultantBank Of America Aug 2001 - Nov 2005 -
Regional SchedulerBank Of America Apr 1998 - May 2005
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Youth Columnist/ReporterTrinidad Guardian Newspaper 1985 - 1989Port-Of-Spain, Trinidad Wi
Raquel Corbie-Colon Skills
Raquel Corbie-Colon Education Details
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Everest University, Brandon, FlInternational Business -
Everest UniversityInternational Business
Frequently Asked Questions about Raquel Corbie-Colon
What company does Raquel Corbie-Colon work for?
Raquel Corbie-Colon works for Tobago Information Technology Limited
What is Raquel Corbie-Colon's role at the current company?
Raquel Corbie-Colon's current role is Operations Manager at Tobago Information Technology Limited.
What schools did Raquel Corbie-Colon attend?
Raquel Corbie-Colon attended Everest University, Brandon, Fl, Everest University.
What are some of Raquel Corbie-Colon's interests?
Raquel Corbie-Colon has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.
What skills is Raquel Corbie-Colon known for?
Raquel Corbie-Colon has skills like Operations Management, Call Center, Performance Improvement, Workforce Management, Process Improvement, Vendor Management, Change Management, Customer Service, Performance Management, Customer Satisfaction, Business Analysis, Team Building.
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