Raquel Lopes Email & Phone Number

Porto, Portugal

Product Alignment: Worked closely with software development and UX/UI teams to ensure the product's success, particularly in leading the rebuilding of directory infrastructure, including the homepage and sign-in/sign-up pages.User Engagement & Onboarding: Integrated chatbot functionalities to enhance user engagement and streamline customer support within the product. Contributed to the development of a digital onboarding system with WhatsApp to improve user acquisition and onboarding experience.Product Management: Played a key role in prioritizing the backlog and managing product timelines to align with strategic objectives. Oversaw the integration of APIs, including third-party payment gateways, to extend product capabilities and improve user experience.Quality Assurance: Contributed to the development and implementation of bug prioritization strategies and rigorously tested new features, including chatbot interactions and payment workflows, to ensure compliance with product quality standards and secure transaction processes.Automation Leadership: Spearheaded the automation project, leading to the creation of a real-time metrics dashboard for enhanced operational efficiency. Integrated automated testing for API endpoints ensuring robust and reliable product performance.Operations Monitoring: Supported in monitoring the operations team to ensure smooth functioning of processes.

Leadership: Expertise in managing and guiding external sales and production teams.Performance Management: Held responsibility for driving results, including meeting KPIs and fostering cohesive teamwork.Product Analysis: Analyzed, tested, and prioritized impactful product features, reported bugs to the development team, and provided feedback for improvements.Profitability Management: Examined product profitability and managed discounts and offers to retain current customers and attract new ones.

Porto, Portugal

Customer Assistance: Provided online assistance to customers, addressing their inquiries and concerns promptly and effectively;Process Improvement: Proactively sought opportunities to enhance data;Attention to Detail: Meticulously logged and tracked information to maintain precision and quality in data management tasks;Customer Focus: Maintained a customer-centric approach to operations, ensuring the delivery of excellent service to customers.

Porto E Região, Portugal

- Masters in Educational Sciences;- Investigation and development in the area of School Justice with emphasys in alternate teaching methods and it's impacts in young developing students;

Porto Area, Portugal

- The state of the art of the General Councils;- Preparation of an interview to General Council president; - Elaboration of a focus group to the teacher in a group of schools; - Development of a cientific article - A (IN)VISIBILIDADE DO CONSELHO GERAL NA VIDA DAS ESCOLAS - available at http://www.esev.ipv.pt/spce16/atas/XIII_SPCE_2016_atas_D.pdf, page 1422

Product Manager

Flagprofessional Web Marketeer

Mestrado, Ciências Da Educação

Licenciatura, Educação Social