Raquel Decoster Email and Phone Number

Provide day-to-day service to individuals and families on all lines of personal property and casualty coverage, including but not limited to homeowners and auto insurance. Act as a client’s advocate with carriers on coverage renewals, claims, billing, and more. Collaborate with risk advisors to determine and meet client goals.

- Developed and implemented strategic plans to ensure organizational goals were met. - Formulated long-term objectives while managing day-to-day operations of both the Processing and Field Solutions teams. - Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting. - Managed multiple projects simultaneously while staying within deadlines. - Organized resources efficiently to maximize productivity and minimize costs. - Collaborated with stakeholders to identify areas for improvement and develop strategies for growth. - Established performance metrics to track progress and success of initiatives. - Identified opportunities for process optimization through data analysis.

- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options. - Used company software to analyze customer coverage needs, write quotes, and issue policies. - Built and maintained relationships with clients to support satisfaction. - Analyzed clients' current insurance policies and suggested additions or other changes. - Contacted prospective and current clients via telephone to provide quote and policy information. - Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.

- Implemented tracking systems for data analysis of online marketing initiatives. - Leveraged traditional public relations tactics such as press releases, media kits and interviews. - Provided guidance and training sessions for team members regarding current marketing trends and technologies.

- Maintained a high level of professionalism when dealing with difficult customers. - Handled customer complaints and inquiries in a courteous and efficient manner. - Provided exceptional customer service to ensure customer satisfaction. - Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers. - Displayed strong organizational skills while managing multiple projects simultaneously. - Utilized problem-solving techniques to identify solutions for complex customer inquiries. - Assisted with training and mentoring new team members.

- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries. - Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently. - Balanced cash drawer and maintained full accountability for assigned cash on hand. - Supported exceptional customer service with prompt acknowledgment and accurate account services. - Demonstrated proficient knowledge of bank products and services to meet customer needs. - Developed strong relationships with customers to ensure repeat business. - Resolved customer complaints in a timely manner while maintaining the highest level of professionalism.