Mar 2014 – Current • Work with Stakeholders to develop business strategies linked to the organisations priorities. For example, delivering 25% cost savings through managing integration of existing database, service and maintenance mobile platforms with a company’s CRM and accounting systems• Lead and support teams to increase an organisations’ market share such as eradicating 3-month backlog for warranty customers, resolving 6 month aged debtors and reducing service delivery delay from an average 7 business days down to one day - each of which significantly improved the company’s cash flow• Collaborate with major customers and strategic suppliers to establish service level agreements• Mentoring leaders of private companies, training executives and re-skilling staff

Communications for Change & InnovationContented develops & delivers communications strategies, tools and products for corporate and public sector projects and brands.We consult, we manage knowledge exchange and collaboration, we help create commercial networks and stimulate innovation.From study tours to digital media, we help engage new markets and inspire new behavioSmart Cities World Forum and Expo in Sydney

• Built strong business connections between Chinese companies and multiple overseas clients, enabling them to establish sustainable businesses within China as well as advising on Chinese Government protocols and business authorisation processes• Consulted with companies undergoing mergers, down-sizing and performance recovery involving strategy, change, marketing, operations and project management • Coached clients in professional career development - producing programs targeting employee retention in multi-language environments• Developed cross-cultural business management, marketing, leadership and corporate training for several companies and 4 major universities in China, to improve effectiveness of international engagements

Accountable to the principal of a textile accessory business employing over 1,000 employees in Henan Province, Shanghai and promoting the business across China and globally:• Responsible for implementation of company-wide training initiatives in HR practices, employee retention, performance improvement, customer service and personnel development. Led development of goal-setting process for tracking staff incentives• Established Latin American market across 8 countries through sales and service networks• Negotiation and closure of contracts worth US $25 million across Latin America in 5 months• Negotiated dealership contracts with 5 agents and stockists around India in 2 months

• Established new business unit and an office in Shanghai • Analysed HR processes before establishing improved recruitment, employment, personnel and student placement procedures• Assessed training effectiveness with clients, revised syllabi and created Training Contracts to enhance Customer Satisfaction• Liaised with external training providers and coordinated off-site training programs

Multi-faceted marketing and management consultancy - leveraging the best from leaders and teams to deliver organisational excellence especially in times of internal stress. Examples are:• Trilingual Project Manager (Spanish-English-French) - Técnicas Reunidas (TR) SA, Madrid  Oversaw Montoir de Bretagne (France) renewable power plant from inception to construction; negotiated with GE (General Electric) and GDF (Gaz de France) culminating in their signing the supply contract with TR Responsible for staff recruitment and procurement of major components in excess of €50M• Operations Manager- European Marketing Specialists, London Provided change, program and operations management for this fast growing international marketing research company establishing offices in Germany, France and Brazil• Project Consultant for Local Loop Unbundling (LLU) - AOL (UK) Ltd, London Forecasted, costed and purchased colocation space, services and facilities provided by BT and Fujitsu as part of the LLU project to provide a wireless broadband platform to AOL subscribers• Business Development Manager - Marconi Wireless, London  Provided Operations, Marketing and Finance management on behalf of Operations Director (EMEA- Europe, Middle East and Africa), assisting Marconi Wireless ‘wrap up’ the business prior to takeover by Ericsson Developed strategies and processes to transform it into an Ericsson business unit