Raquel Greer Email & Phone Number

Charlotte, North Carolina

 Manage and maintain the talent acquisition vendor portfolio for retained and contingent search firms. These firms specialize in securing top-tier talent for senior executive and niche roles. Lead all contract negotiations with internal Sourcing and Line of Business (LOB) partners. This includes reviewing the existing portfolio and decisioning contract renewals. Conduct ongoing performance and compliance reviews of current service level agreements and contract offerings, ensuring continued adherence to company policy, performance metrics, and contractual obligations. These reviews influenced the savings of $250K in contract negotiations and renewals by reconciling redundant costs in the original general service agreements (GSAs). Facilitated critical remediation efforts with Third Party Information Security (TPIS). This partnership resulted in the reduction and closure of 150+ vendor-related security issues. Further compliance reviews led to an 18% reduction in the vendor portfolio, removing low-performing or non-compliant vendor relationships. Directed the intake process for the Vendor Management COVID project team. This unique project provided traceability on reported COVID cases among the vendor employee staff and standardized the process for monitoring and reporting external staff changes due to the pandemic.

 The primary point of contact for resource management deliverables within a substantial nationwide organization of 2000+ employees. Responsible for coordinating resource requests by validating and completing new-hire requisitions and justifications, SOW creation, soliciting approvals, and completing new-hire onboarding and terminations. Implemented an internal resource management tool. This effort satisfied the business's need to centralize significant shared processes. The result increased the transparency of business requirements, user testing data, enhanced cross-collaboration for training and communication, and ensured seamless project plan adoption.  Drove the location strategy, development, and execution of management routines across I&BST, enabling consistent reporting capabilities for the Investment & Banking Solutions Technology senior leadership team.

 Supported various transition project teams managing substantial transition portfolios ranging from $120MM to $140MM. Defined a process to track financial planning for a $140MM Transition portfolio within the +/- 3% budget goal. This supported the single most extensive technology and conversion event (1.8MM hrs) in the financial service industry to date in October 2009. Distributed monthly service provider report highlighting the variance of expenses versus forecast, ensuring adherence to financial goals.

 Provided a full range of administrative support to senior executives, including calendar and schedule maintenance, meeting and event coordination, travel, and expense management.