Raquel Irizarry Email & Phone Number

Redbox Automated Retail, LLC, Answered inbound calls in support of customer needs,reviewed and conveyed customer account information through I3 phone system and email.Practiced in customer retention, processing of refunds and emails,ability to recognize system issues and report accordingly to leadership team. Performed queries in multiple databases.Handling of escalated customer calls Facilitated training to new hires. Assisted on Team Lead position when needed

Responsible for making appointments with customer requesting a free estimate Scheduling appointments for service for repair of windows or doors, Calling customers To remind them about their service or installation appointments, etc.

Responsible to take care of customers and answer incoming calls Making orders for parts needed for cars.

Responsible on answering incoming calls to members needing assistance on their discount card for doctors and hospitals, also work at retention/insurance do provide members with information about their insurance policies etc..

Responsible for babysitting kids from ages 1 and up in house job. For working moms who seek reliable babysitter

Called customers and worked payment arrangements with them concerning their default on mortgage payments. Assisted them with their hardship problems and transferred them to qualify for optional services available during their hardship time. Updated records, job employments, etc.

Responsible for the answering of multi-line phones. Dealt with customers, In person on a daily basis, and handled variety of different situations.

General

Activities and Societies: Graduated, General Courses

Secretary

Activities and Societies: Trained in computer, secretarial, customer service