Raquel Issa Email & Phone Number

Stockholm County, Sweden

Stockholm, Sverige

I specialize in leading the charge on global expansion initiatives, focusing on product compliance for H&M group. My role is pivotal in conducting and coordinating research, understanding local market regulations, and ensuring that all products meet the necessary standards before they reach new markets. This work also include new products, business ventures, and channels.Achievements:- Successfully led multiple market expansion projects, ensuring product compliance and smooth market entries.- Developed strong, collaborative relationships with key stakeholders, enhancing the efficiency and effectiveness of our expansion processes.- Implemented innovative compliance strategies that reduced time to market and minimized compliance-related disruptions

As part of the Global Label & Packaging Content Solution team at H&M Group, I ensured label compliance for non-textile products worldwide, across all brands. My role involved supporting the Supply Chain, updating stakeholders on global legal labeling requirements, identifying risks, implementing new procedures, and training colleagues in label compliance for new products.

Stockholm, Sverige

At Åhléns, I was responsible for ensuring that our product range complied with environmental, chemical, sustainability, safety, and ethical standards according to laws, regulations, and company guidelines. My primary focus involved collaborating with buying teams and suppliers to implement, analyze, and follow up on internal material goals aimed at increasing the use of sustainable materials and production methods. I also led initiatives to enhance the sustainability practices and extend the lifespan of products across all internal brands, focusing on longevity and circularity. Additionally, I regularly organized workshops with designers and buyers to ensure our offerings were more sustainable and relevant to Åhléns' customers, while also addressing daily collaboration with various business areas to improve product quality based on potential issues and customer feedback.

Stockholm, Sweden

At RNB, I was part of the Sustainability and Quality Department, managing the brands Polarn O. Pyret, Brothers, and Departments and Stores.In my role, I was responsible for establishing and enforcing routines and frameworks for product quality testing, safety assessments, risk management, labeling, and handling quality claims, including managing import and export regulations for all products across all sales countries. This also involved identifying potential risks associated with the products.Additionally, I supported and educated the Production Department and suppliers, actively reviewed QC inspections and customer feedback, and communicated updates to ensure timely responses to quality issues.

Stockholm, Sverige

Assisting the buying team at Ann Sofie Back's head office with product development, sourcing and logistics. Administrating with sampling and follow-up.

Trollhättan

Responsible for actively placing orders for different brands, mail contact with suppliers and maintaining the store due to the store managers absence. Also responsible for the official Instagram account. Announced to be the Filippa K Ambassador in november 2015.

Trollhättan

Responsible for handling cashier, assisting customers with merchandise & purchasing questions. Replenishing the store & providing a positive customer experience and driving sales.

Kungälv, Sverige

Assisting the optician with customer service and providing sales advice for eyewear. Also responsible for handling cashier and placing orders with suppliers for eyeglass and frames.

Trollhättan, Sweden

As the group instructor of the workout Easy-Line and receptionist, my responsibilities were to deliver positive energy and customer service to create a welcoming atmosphere for all members & guests with the key aim of attracting and retaining customers.

Project Management

Bachelor Degree Of Textile Engineering, The Swedish School Of Textiles

Exchange Program In Textile And Fashion

Exchange program in Fu Jen University in Taipei, Taiwan from september, 2014 - january, 2015. The exchange program included courses such.

Upper Secondary School, Technique And Design

Activities and Societies: Studentkåren