Travel Operations Supervisor
Current- I have been responsible for coordinating the team on all aspects of travel operations including reservations, ticketing, ground transportation, travel coordination and customer support Pre/Post travel.- Developing and implementing new processes to facilitate operation, designing guidelines for error avoidance, incident reduction and crises contingency. - As an agile evangelist, inspired by Kamban's principles, I managed to implement new email management system through gathering and analysing data including team feedback, resulting on improvement of operational processes, better customer service experience and product development.- Ensure accurate and timely reporting of team's performance. Evaluate performance of corporate travel operations team, focusing in improving individual results.- Management of OKRs e KPIs.- New team members recruitment and training, providing individual guidance according to their struggles. Creating and conducting training on service standards for employees.- Manage and provide solutions on customer issues and complex requests.- Contract new suppliers and monitor adherence to our company's high level service standards.- Propose department's budgets for approval of internal campaigns and promotions.
